Jobs · Customer Service · North Carolina

Director of Strategic Partnerships, Alpha - $200,000/year USD

Crossover · Charlotte, NC · 5 days ago
Customer Service$200k/yrFull-time

About the role

The Director of Strategic Partnerships role is a full-time, long-term position based in multiple cities. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $100 USD/hour, which equates to $200,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly.

Responsibilities

  • Own the relationship with each family at your campus—the continuous, evolving relationship that ensures parents feel recognized, not merely attended to
  • Foresee issues before they escalate, and address them with the discretion and interpersonal skill that preserves confidence
  • Maintain visible presence where families gather: morning drop-off (7–9am), afternoon pick-up (2–4pm), evening parent gatherings, and select weekend programming
  • Cultivate a campus culture with authentic substance—events, rituals, and moments that make families feel connected to something meaningful
  • Foster parent advocacy naturally, delivering experiences of such consistent quality that referrals occur as a matter of course
  • Sustain the ongoing dialogue about Alpha's AI-powered approach with families managing screen time questions, skeptical relatives, and periodic uncertainty—not only during enrollment, but across their entire campus experience
  • Recognize when a family alignment isn't present and manage that reality with the same professionalism you apply universally—safeguarding the community is integral to supporting it
  • Create the frameworks and cadences this position demands in a setting where protocols are still emerging

Requirements

  • Currently reside within commuting distance of one of these campuses OR willing to relocate within 60 days (preference for candidates with existing community roots)
  • Legally authorized to work in the U.S. without sponsorship
  • 5+ years in a relationship-focused role serving high-net-worth or ultra-high-net-worth families—private school admissions, luxury hospitality, philanthropy, or similar contexts where discretion, warmth, and interpersonal sophistication were as critical as technical skill
  • Proven capacity to maintain relationships through challenging circumstances with sophisticated families and preserve trust throughout
  • Authentic presence and communication approach that builds confidence rapidly with affluent, high-expectation families—polished without appearing rehearsed
  • Personal background with independent, private, or non-traditional education—either professionally or as a parent—that provides credible perspective when families question the model
  • Sincere conviction in AI-powered education and the capacity to sustain that belief authentically across years of parent engagement, not just initial enrollment discussions
  • Flexibility for non-standard hours: early mornings (7–9am), late afternoons (2–4pm), evening events 2–3x/month, and occasional weekend activities

Nice-to-have Requirements

  • Established connections within the local affluent community that would provide immediate, organic credibility on campus
  • Private school or independent school background with demonstrated success in family retention and community building—beyond enrollment metrics alone
  • Track record navigating sensitive family dynamics where your judgment and confidentiality were the foundation of sustained trust
  • Natural ability to design experiences—gatherings, moments, environments—that foster a sense of belonging to something valued
  • Prior startup or early-stage exposure where you built infrastructure from scratch and maintained composure amid rapid change

About Alpha

Alpha reimagines the school day around faster learning, stronger mentorship, and more time for students to build real-world skills. Roles with real student impact: Alpha hires teachers (guides), operators, admissions experts, school & curriculum leaders, and remote team members. Education work that pays like it matters: Alpha offers six-figure roles for people ready to help build a radically better school experience. A culture built for builders: Alpha is fast-moving, ambitious, and student focused. It’s for people who want to improve the system, not maintain it. Alpha is where you can do the most meaningful work of your career. There is so much to cover for this exciting role, and space here is limited.

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