Director of Stakeholder Engagement

About the role

Provider Resources Inc. (PRI) is a growing Independent Dispute Resolution Entity (IDRE) operating under the No Surprises Act. We process payment disputes between health plans and providers — work that directly protects patients from unexpected medical bills. We are headquartered in the US with approximately 200 employees and are expanding rapidly.

Responsibilities

• Own the stakeholder experience program for all IDR parties — quality, consistency, and timeliness of every touchpoint
• Design and run the issue resolution and escalation process — from intake through resolution, with defined SLAs and satisfaction tracking
• Build proactive engagement and education programs that help parties navigate the IDR process effectively
• Develop the stakeholder experience measurement framework from scratch, working with our analytics team to build leading indicators
• Ensure all stakeholder-facing communications meet CMS neutrality and impartiality requirements
• Establish a voice-of-stakeholder feedback loop into operations and compliance
• Manage four direct reports across reactive issue resolution and proactive engagement

Requirements

7+ years in stakeholder relations, program management, or regulated healthcare communications — IDRE or IDR experience is a differentiator

Has operated under externally mandated communication standards — you understand CMS neutrality requirements are nonnegotiable

IDR process knowledge from multiple party perspectives — you can speak credibly to both providerside and health planside participants

Data literate — you can define experience metrics, build a health scorecard, and work with an analytics team to make it real

Crossfunctional influence — you build relationships and drive change without formal authority

Qualifications

Meaningful work — IDR dispute resolution under the No Surprises Act has real impact on patients and providers

Build from the ground up — this function is yours to design; the mandate is clear and the team is in place

Growth stage — we are building the people, process, and data capability that will define PRI for the next decade

Clear development path — PRI uses a skills ontology framework with defined growth levels and Udemy pathways for every role

Skills

Ethical and impartial communication in a regulated environment

Experience in stakeholder engagement and program management

Understanding of healthcare regulations and policies

Benefits

Competitive benefits package that includes access to Medical, Dental, and Vision Insurance, Life Insurance, Disability, Health Savings Account (HSA), Flexible Spending Accounts (FSA), Critical Illness, Accident, Legal and ID Theft, 401k plan, PTO

The anticipated salary range for fully qualified candidates applying for this role will be [not specified]

The final salary offered will be dependent on several factors that include but are not limited to relevant previous experience including duration and type of experience within the industry, education, and internal equity.