Director of Staff Development

Bay Cove Human Services’ mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

About the Role

As a member of the MHCS Leadership Team, the Director of Staff Development collaborates with Service Directors and Program Leaders to develop and implement a training plan for respective programs. This plan is informed by evidence-based practices and recovery-oriented principles. The role involves developing training curricula, providing direct instruction, training and maintaining a pool of competent instructors, coordinating and tracking trainings required for the MHCS workforce, and providing consultation to supervisors regarding specialized trainings to strengthen staff skill sets in response to identified deficiencies. The Director of Staff Development supports Bay Cove’s mission by ensuring the MHCS workforce is competent in partnering with individuals to reach their personal goals. This is an exempt position.

Supervisory Responsibilities

At the discretion of the MHCS Vice President.

Responsibilities

• Develop a thorough understanding of various program models, training needs, identified priorities, and individual roles and responsibilities to inform the development of meaningful training curricula.
• Collaborate with MHCS Service Directors and Program Leaders to develop training curricula ensuring all trainings are trauma-informed, rooted in evidence-based practices, use recovery-oriented language, and are culturally, linguistically, and age-responsive. Utilize diverse training methods (online, role-playing, mentoring, on-the-job training, professional development classes, etc.).
• Create educational training aids and materials, including multimedia visual aids and presentations, and maintain a database of curriculum, materials, and personnel training records.
• Market and promote training opportunities to the MHCS workforce in a compelling manner to encourage voluntary participation in staff development activities.
• Develop and implement techniques for evaluating individual staff knowledge acquisition and application of learning following training.
• Evaluate the effectiveness of training courses and provide summary reports to MHCS leadership, determining the impact of training on employee skills and programmatic outcomes. Adjust curricula in response to evolving best practices and identified skill deficits.
• Organize and conduct train-the-trainer sessions for MHCS staff with self-identified interest in training provision (who have demonstrated competency and supervisor approval). Coordinate scheduling of trainers for needed trainings and implement a system for ongoing evaluation of trainers for competency and effectiveness, providing consistent feedback and coaching.
• Conduct orientation sessions in collaboration with other staff and provide direct instruction as needed in formal training, demonstrations, on-the-job training, staff meetings, conferences, and workshops.
• Identify, recruit, and coordinate training on selected continuing education topics. Apply for continuing education training for LPHAs and market events.
• Utilize recovery-oriented language and principles in all communication and interactions with individuals, colleagues, and collaterals.
• Provide on-call coverage for clinical or administrative emergencies on a rotational basis.
• Perform other duties and projects as assigned by the supervisor.

Requirements

• Master’s degree in social work, psychology, counseling, or related field required.
• LICSW, LCSW, LMHC, or other behavioral health category qualifying as Licensed Practitioner of the Healing Arts, with at least five years of post-licensure experience working in mental health services.
• Ample experience as a trainer, coach, or training facilitator in social work or human services.
• At least 5 years of progressive clinical experience in a range of residential, therapeutic, experiential learning, and community-based treatment environments.
• Minimum of 3 years of experience developing and conducting group training.
• Strong commitment to the right of each individual with mental health challenges to live in community residences, work in market jobs, and have access to helpful, adequate, competent, and continuous support and services of their own choosing.
• Proficient writing and verbal communication skills.
• Excellent personal organization, attention to detail, and time management skills.
• Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
• Use of personal cellular telephone for work communication.
• Valid driver's license.

Bilingual candidates encouraged to apply; pay differential offered for candidates with fluency in certain essential languages.

Pay

• LCSW: $90,000
• LICSW or LMHC: $95,000