Director of Specialty Services I Cleaning and Restoration Operations

About the role

Join the 4M Exceptional Family and Make a Great and Lasting Impression Every Single Day! When you join 4M, you are joining one of America’s Best Midsized Employers. We are highly respected in the industry for an Exceptional Family Culture, safety standards, and operational innovation. We are seeking an entrepreneurial leader to drive the growth and field execution of our specialty project division.

Responsibilities

As the Director of Specialty Services – Cleaning and Restoration Operations, your responsibilities include expanding our specialty service footprint through proactive B2B sales and directly supervising field operations to guarantee 4M standards of service. Your portfolio focuses on advanced commercial floor care, specialized facility cleaning, and exterior building maintenance. Core service lines include carpet care, vinyl composition tile (VCT), tile & grout, natural stone, wood, LVT concrete polishing, epoxy coating, commercial window cleaning, post-construction cleanup, and structural pressure washing.

• Business Development & B2B Sales: Drive Growth, Client Engagement, Pipeline Management, and Relationship Building
• Operations & Field Leadership: Operational Execution, Technical Guidance, Training & Safety, and Quality Assurance

Specific responsibilities include:

• Conduct 3–5 face-to-face client meetings per week
• Maintain a strategic pipeline split of 25% cold prospects and 75% existing accounts, coordinated weekly with Regional District Managers
• Qualify prospective commercial accounts, perform on-site facility walkthroughs, and generate accurate labor, equipment, and material quotes
• Develop and maintain strong partnerships with property managers, facility directors, and building owners to secure long-term service contracts
• Supervise mobile specialty cleaning crews, managing scheduling, hiring, staffing, and divisional labor budgets in alignment with the 4M operational playbook
• Provide hands-on, on-the-job support and technical training to field staff, ensuring strict adherence to safety protocols and 4M standard operating procedures (SOPs)
• Conduct regular field inspections to ensure exceptional service delivery

Requirements

• Minimum 3–5 years of progressive leadership experience in commercial janitorial operations, specialized floor care management, or restoration services
• Proven experience in B2B service sales, commercial account management, or facility service estimation
• Goal-oriented, self-motivated, competitive personality with a strong work ethic and an entrepreneurial attitude
• Excellent interpersonal skills with the ability to confidently present technical cleaning proposals to corporate clients
• Must be at least 18 years of age with a valid driver’s license, reliable transportation, and the ability to successfully pass a background check and drug screening

Benefits

• Competitive base salary of $90,000 plus an aggressive performance-based commission structure
• Comprehensive medical, dental, and vision benefits
• 401(k) plan with employer match
• Paid vacation and paid time off
• Continuous opportunities for professional growth, training, and career advancement within a supportive corporate culture