Director of Solution Delivery

About the role

The Director of Solution Delivery (Director II) for Administrative Applications in the Texas Health and Human Services Commission (HHSC) directs IT teams to deliver system solutions using a range of technologies—including Commercial Off‑The‑Shelf (COTS), Software as a Service (SaaS), custom implementations, and Platform as a Service (PaaS). The role leads high‑impact Agile (Scrum) and Scaled Agile Framework (SAFe) implementations, provides senior‑level managerial oversight, sets strategic goals, develops processes and procedures, establishes priorities, and oversees development teams and managers. The incumbent must work on‑site in Austin, TX, at least three days per week.

Responsibilities

• Direct daily solution development and administration of system implementation and support (e.g., Java, .Net, custom solutions, SaaS). Conduct regular meetings with the CTO, governance, stakeholders, and vendors; attend management committee meetings; validate application roadmaps; prioritize work; and represent HHSC IT at steering committee meetings, legislative sessions, and panels. (40%)
• Develop solution requirements and oversee implementation execution for product management, collaborating with product management, stakeholders, DevOps, product support, QA, testing, and agency/vendor teams. Manage intake requests, solution evaluation/estimation, vendor estimations, Agile and Scrum ceremonies, prioritization, and budget/resource allocation. (20%)
• Supervise team members, including performance evaluations, disciplinary actions, leave approvals, training, mentoring, and development planning. Assign work, set priorities, provide clear direction, and conduct performance reviews. Handle hiring, promotions, and other HR activities. (20%)
• Formulate and lead processes, policies, procedures, and standards for Agile product management, project management, and solution estimation in collaboration with the CTO, governance, stakeholders, and executive management. Develop short‑term and long‑term operational plans for the agency. (10%)
• Perform other assigned tasks as needed. (10%)

Knowledge, Skills, and Abilities

• Knowledge of cloud services on AWS and Azure.
• Knowledge of custom development in Java/.Net.
• Knowledge of RDBMS, SQL, and PL/SQL.
• Knowledge of cybersecurity.
• Knowledge of enterprise change management and audit/control frameworks.
• Knowledge of IT governance practices and solution estimation development.
• Knowledge of processes, policies, procedures, and standards for enterprise‑wide software delivery.
• Knowledge of Agile Scrum methodology using Jira.
• Skill in leading large teams delivering enterprise solutions.
• Skill in supporting enterprise solutions such as custom cloud solutions, COTS, SaaS, RDBMS, etc.
• Skill in workforce planning, project planning, and contract negotiations.
• Skill in supporting mission‑critical applications running in highly distributed environments.
• Strong verbal, written, and presentation communication skills.
• Skill in evaluating vendor performance and selecting vendor solutions.
• Logical and technical problem‑solving abilities.
• Ability to build consensus across multiple teams and work with geographically dispersed and remote resources.
• Ability to quickly learn and comprehend new concepts.
• Ability to develop and manage project schedules for analysis, development, and delivery, and to provide oversight support.
• Ability to oversee vendor solution implementation and provide excellent customer service.
• Ability to operate efficiently within complex state government organizations.

Requirements

• Graduation from a four‑year college or university with major coursework in business or a related field (or up to four years of equivalent experience).
• Minimum 5 years of experience with enterprise software.
• Minimum 5 years of direct technical management experience.
• Minimum 4 years of experience with the Software Development Lifecycle (SDLC), coding standards, change control, and version management.
• Minimum 2 years of experience in Agile development methodologies.

Benefits

• 100% paid employee health insurance for full‑time eligible employees.
• Defined benefit pension plan.
• Generous time‑off benefits.
• Numerous opportunities for career advancement.
• Additional comprehensive benefits detailed on the HHSC Benefits of Working page.

Pay

Salary range: $7,015.16 – $11,250.00 per month (pay frequency: monthly). Salary group: TEXAS‑B‑27.

Schedule

• Shift: Day (additional shift: Days – First).
• Full‑time, exempt position.
• Telework eligibility: May be eligible for telework subject to agency policies and supervisor discretion.