Director of Social Services - Safety Net

Position Summary

Principal Responsibilities

• Develops, implements and maintains departmental projects, policies and procedures, objectives, quality assurance and environmental standards, in conjunction with Programs Director.
• Reviews completed projects, makes recommendations, and reports on program activities to Programs Director.
• Sets and coordinates work projects.
• Supervises social work staff.
• Supervises students.
• Supervises volunteers.
• Provides case management services to clients, including assessment; information and referral; applications for entitlements and benefits; developing case plans; arranging for, and monitoring, provision of services; advocacy on behalf of clients; counseling.
• Organizes and follows up on outreach to community.
• Represents the organization at community meetings, committees, and inter-agency councils.
• Performs client intake duties by phone or walk-in.
• Takes information from client or collateral (e.g., family members, physician, etc.) to determine eligibility and need.
• Maintains knowledge about entitlement programs, benefits and resources for our specific client population.
• Maintains case notes and records, and required documentation, according to departmental standards and/or regulatory requirements.
• Prepares statistical and other reports, as required.
• Manages program budget.
• Manages completion of reports to funding sources.
• Manages NY Times Neediest Program for Selfhelp.
• Participates in staff meetings and in-service trainings.
• Performs other related duties as assigned or requested.

Job Competencies & Minimum Qualifications

• Master's degree in Social Work (MSW) required, SIFI certified preferred.
• At least two years of case management services to elders living in the community.
• Experience in supervising the social work staff, students and volunteers; interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Computer literate.
• Excellent verbal and written skills.
• Excellent customer service skills.
• Able to multi-task and work independently with a great attention to detail.

Salary Ranges

Salary Ranges: $75,000 - $77,400 per year commensurate with experience.