Director of Skier Services

About the Role

Giants Ridge, managed by Guest Services, is seeking an experienced, results-driven Director of Skier Services to lead one of the resort’s largest revenue-generating departments. This leadership role is responsible for the operational performance, financial results, guest service delivery, and safety standards across Giants Ridge’s year-round recreational and skier services operations. The Director of Skier Services plays a critical role in ensuring that the products and experiences we sell are delivered efficiently, safely, and consistently to a high standard that drives guest satisfaction and repeat visitation. This position serves as a key driver of the guest experience across both winter and summer operations. Success in this role requires a strategic leader who can balance revenue growth, labor management, service excellence, and team development while maintaining a culture of safety and accountability.

Responsibilities

• Lead all skier services and recreation operations, ensuring safe, efficient, and high-quality guest experiences year-round.
• Drive revenue growth and operational performance while managing one of the resort’s largest revenue and labor centers.
• Develop and manage departmental budgets, forecasts, staffing plans, and labor costs to achieve financial and operational goals.
• Use business metrics, operational data, and guest feedback to identify opportunities, improve performance, and inform decision-making.
• Provide clear leadership, coaching, and accountability for managers and staff, fostering a culture of service, safety, and excellence.

Requirements

• Bachelor’s degree in Recreation Management, Outdoor Education, Business, Hospitality, or a related field preferred; or 5-10 years of progressive leadership experience in ski resort, recreation, or hospitality operations.
• Extensive knowledge of ski area operations, including ski school, guest services, mountain safety, recreation programming, and year-round resort activities.
• Strong financial and business acumen, with experience managing budgets, forecasting, labor planning, cost controls, and capital improvement projects.
• Excellent communication and relationship-building skills, including the ability to effectively engage employees, guests, community partners, and leadership teams.
• Proficiency with Microsoft Office and the ability to learn and utilize resort operating systems, point-of-sale (POS), scheduling, and reporting software.
• Valid Class D Driver’s License with an insurable driving record required.

Benefits

• Comprehensive Health Coverage – Medical, dental, vision, life, and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support. Includes HSAs and FSAs to help manage healthcare costs.
• Retirement Savings – 401(k) retirement plan with company match to help build financial security.
• Paid Time Off – Generous PTO for rest and relaxation.
• Mountain Perks – Free employee passes and discounts for family to enjoy slopes and trails.
• Exclusive Golf Privileges – Complimentary golfing at two championship golf courses.
• Exclusive Discounts – Savings on food, apparel, and accessories at Giants Ridge.
• Work with Friends – Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling – Flexible schedules to fit your lifestyle, though some evening, weekend, and holiday shifts are required.
• Additional perks and surprises that make Giants Ridge a great place to work.

Pay

$70,000 – $80,000 salaried position.

About Giants Ridge

Giants Ridge is a top-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota’s Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer features world-class golf, mountain biking, and water recreation, while winter brings skiing, snowboarding, fat tire biking, and snowmobile trails. Spring and fall provide perfect transitions to the next season of outdoor adventure.