Director of Site Performance

Essential Duties And Responsibilities

• Carry out regular operational reviews of all sites using established performance scorecards and KPIs.
• Identify performance trends, operational risks, staffing challenges, quality concerns, and enrollment barriers.
• Develop and execute site-specific 30/60/90-day improvement plans in partnership with the site leaders.
• Partner with Site Leaders to improve study execution, enrollment, patient retention, startup timelines, and financial performance.
• Maintain ongoing coaching and accountability for action plan execution.
• Serve as the organization's operational "troubleshooter" for underperforming or high-risk sites.
• Perform on-site assessments to identify root causes impacting performance.
• Lead recovery efforts for sites experiencing turnover, enrollment challenges, quality concerns, or leadership transitions.
• Recommend organizational, process, staffing, and workflow improvements.
• Support the operational integration of acquired research sites into the ACN operating model.
• Aid in the implementation of reporting structures, performance management processes, and operating cadences.
• Ensure newly integrated sites achieve operational consistency while maintaining sponsor and patient satisfaction.
• Coach and mentor Site Leaders and emerging operational leaders.
• Promote a culture of accountability, ownership, collaboration, and continuous improvement.
• Analyze performance metrics related to enrollment, randomizations, startup timelines, patient recruitment, staffing, quality, and profitability.
• Partner with Clinical Operations, Recruitment, Finance, and Quality to identify opportunities for improvement.
• Establish and share best practices across the network.
• Support implementation of new tools, systems, and operational initiatives.
• Provide regular updates to the Vice President of Operations regarding site performance trends, risks, and recovery plans.
• Prepare executive summaries and recommendations for senior leadership.
• Escalate critical operational issues requiring leadership intervention.

Qualifications

• 7+ years of progressive leadership experience within clinical research operations.
• Experience managing clinical research sites or multi-site research operations.
• Strong understanding of site operations, patient recruitment, enrollment management, startup activities.
• Demonstrated success improving operational performance and leading change initiatives.
• Strong analytical and problem-solving capabilities.
• Ability to influence without direct authority.
• Experience managing turnaround or recovery situations.

Physical Demands

• Regularly required to sit, walk, talk, and hear.
• Regularly required to work on a keyboard, computer, and phone, with significant interaction with others (employees, patients, sponsors and others) in-person and online.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The employee may be required to lift and/or move up to 15 pounds.

Work Environment

• The noise level is generally moderate and consistent with a standard office setting.

Key Performance Indicators (KPIs)

• Site enrollment performance versus budget.
• Improvement in site profitability and contribution margin.
• Reduction in staff turnover.
• Development and retention of Site Leaders.
• Improvement in network-wide operational consistency.