Director of Setting

We’re on a mission to be the most hospitable team in the world! At Team Outsider, we deliver extraordinary hospitality to our guests at our portfolio of campgrounds nationwide. Our values guide how we treat our team members, guests, and communities:

• We put our team first: The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!”: We aim to impress our team members, guests, communities, and partners with every interaction.
• We express gratitude: We appreciate that our team members and guests have choices, and we ensure they feel they’ve made the right decision.
• We get better every day: We’re always growing, learning, and driving change, even when we stumble.
• We are steadfastly resourceful: We do more with less and overcome challenges with determination.
• We give back: We strive to leave a positive impact on the communities where we operate.

About the Role

Mission of the Role: Build and protect the physical foundation of Team Outsider by ensuring every campground has safe, reliable, guest-ready infrastructure while equipping General Managers to successfully execute projects and helping make smart long-term investments that strengthen the portfolio.

Responsibilities

• Deliver capital projects on time and on budget with clear, proactive communication.
  • Scope, prioritize, budget, and execute capital projects using Team Outsider's project management process.
  • Proactively manage project schedules and budgets, identifying and escalating risks or changes early.
  • Maintain clear visibility into project timelines, budgets, risks, decisions, and milestones for all stakeholders.
• Ensure campgrounds are safe, reliable, guest-ready, and reflect Team Outsider standards.
  • Quickly identify and prioritize infrastructure issues that could impact safety, operations, or the guest experience.
  • Proactively assess utilities, drainage, structures, roads, and other critical infrastructure to reduce operational risk.
  • Develop long-term infrastructure plans that improve property conditions while balancing guest experience, operational risk, and financial priorities.
• Support property acquisitions with practical and thorough infrastructure due diligence.
  • Identify meaningful infrastructure risks before acquisition.
  • Evaluate drainage, utilities, structural systems, environmental concerns, permitting requirements, and significant capital risks.
  • Provide leadership with practical recommendations that clearly identify key risks, cost implications, and important investment decision points.
• Help General Managers become stronger and more confident project leaders.
  • Equip General Managers with clear project frameworks, tools, and coaching to increase their ability to independently execute projects.
  • Delegate appropriate projects while maintaining quality and accountability.
  • Build capability at the property level so General Managers can take greater ownership of projects over time.
• Build strong vendor and regulatory partnerships that drive successful project execution.
  • Build and maintain strong relationships with engineers, architects, contractors, municipalities, inspectors, and regulatory agencies.
  • Identify qualified partners and secure competitive pricing, even in challenging labor and contractor markets.
  • Effectively navigate permitting and regulatory processes across multiple states.
  • Clearly communicate vendor expectations, project scope, timelines, and deliverables, and hold partners accountable for execution.

Requirements

• A minimum of 10 years of experience managing similar projects or working at an engineering firm.
• Significant experience leading commercial construction, infrastructure, facilities, or capital improvement projects.
• Strong knowledge of utilities, drainage, structural systems, permitting, and regulatory processes.
• Experience managing projects across multiple locations or operating environments.
• Demonstrated experience managing project budgets, schedules, and stakeholder communication.
• Willingness to travel approximately 25% to support properties and acquisitions.

Qualifications

Competencies:

• Technical Expertise: Strong practical understanding of construction management, infrastructure systems, utilities, drainage, permitting, and major capital projects. Ability to define technical problems, identify practical solutions, and review budgets, plans, and technical documentation.
• Strategic Prioritization: Ability to focus limited resources on projects with the greatest impact on safety, guest experience, operational success, and long-term property condition.
• Project Leadership: Highly organized with the ability to manage multiple complex projects simultaneously, anticipate risks, and drive projects to completion.
• Clear & Proactive Communication: Communicate consistently and clearly with stakeholders, escalate issues early, and translate technical information into actionable updates.
• Problem Solving: Comfortable operating in gray areas, seeking expertise when needed, and persisting through challenges.
• Relationship Building: Build credibility through professionalism, consistency, and sound judgment, coaching others to strengthen project execution capabilities.
• Technology & Continuous Improvement: Embrace technology and AI to improve project management, documentation, and decision-making processes.

Preferred Qualifications

• Ideally located in Pennsylvania or Ohio.
• Bachelor's degree in Construction Management, Civil Engineering, Engineering, Architecture, or a related discipline.
• Project Management Professional (PMP) certification or similar accreditation.
• Campground, hospitality, resort, or multi-site property experience.
• Experience supporting acquisitions and infrastructure due diligence.

Pay

The pay range for this role is $95,000 - $100,000 USD per year.