Director of Services- DSD

Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,500 dedicated employees provide supportive living, health, educational, and clinical services in over 550 sites throughout Massachusetts and Connecticut.

About the role

The Director of Service will provide senior leadership for the planning, development, and implementation of program services. This role exercises significant judgment and initiative, anticipating and addressing clinical, organizational, and administrative issues from both internal and external constituents. The position ensures high-quality rehabilitation and habilitation support services for a segment of the organization's programs.

Responsibilities

• Direct and manage the activities of Program Directors and other senior operations staff.
• Hire, train, and utilize staff appropriately to optimize effort and achieve operational and financial goals.
• Manage staff performance through direction, coaching, performance planning, career development, recognition, and corrective action programs.
• Develop contract budgets, analyze expense and revenue reports, justify variances, and resolve financial issues with Program Directors and finance staff.
• Oversee regulatory, accreditation, and quality improvement activities.
• Envision, design, and develop new programs and initiatives, including business plans and contract/grant proposals to expand the funding base.
• Present at professional conferences, prepare articles for professional journals, and provide consultation as needed.
• Serve as the primary liaison to funding agencies regarding fiscal, administrative, and service-related issues.
• Assess funding agency and community needs and propose solutions.
• Exercise discretion in the allocation of resources and develop systems for effective and efficient operations.
• Manage communication to field managers and enhance staff knowledge on human services issues and trends.
• Participate in the creation of corporate-wide initiatives and systems.
• Perform other related duties as required.

Requirements

• A minimum of ten years' experience in progressively responsible human services functions, with at least seven years in a supervisory capacity. Experience may substitute for academic training in some cases.
• A high school diploma or equivalent is required; a Master’s degree in Human Services, Psychology, or a related field is preferred.
• Valid driver’s license and ability to pass a driver’s screening background check. Must be at least 21 years old with a safe driving record and adequate insurance if using a personal vehicle.

Skills

• Knowledge of human services, funding sources, and project development opportunities.
• Leadership and team management skills.
• Excellent writing and proposal development skills.
• Knowledge of operations and financial management in human service organizations.
• Sensitivity to cultural, religious, racial, disability, and gender issues.
• Advocacy, risk management, negotiation, and conflict resolution skills.
• Knowledge of communication styles, organizational strategies, and participatory planning techniques.
• Crisis intervention and assessment skills.
• Ability to balance competing priorities and work confidentially.
• Proficiency in personal computer applications and documentation requirements.

Physical Effort

• Ability to stand, walk, bend, kneel, stoop, crouch, crawl, and climb; physically active position.
• Must be able to lift at least 25 pounds using proper techniques or a two-person lift.
• Ability to operate office equipment such as computers, calculators, copiers, and printers.
• Ability to sit, reach, climb stairs, and maneuver through narrow spaces.
• Ability to assist clients with tasks of daily living.
• Ability to remain stationary for 50% of the time as needed.
• Ability to speak, hear, and communicate effectively with clients, staff, and external representatives.
• Specific vision abilities: close, distance, color, peripheral, depth perception, and ability to adjust focus.

Pay

USD $115,000.00 - USD $120,000.00 per year.