Director of Services

About the Role

Full‑time position overseeing the Ohio market, requiring travel to all centers within the region. The role is to build a “Teaching Hospital” for pediatric therapy by driving excellence in outcomes, developing clinicians, building payer trust, and embedding systems.

Reporting to the EVP of Operations, the Director of Services will provide leadership, performance management, and data‑driven guidance to a team of Practice Managers and Clinical Directors, directly influencing regional growth, ethical clinical practices, and service delivery standards.

Great Fit

• Multi‑site leadership depth: proven expertise managing large, multi‑disciplinary teams across multiple healthcare centers.
• Data‑driven mindset: strong analytical instincts, comfortable using KPIs and center‑specific trends to formulate strategies and targeted action plans.
• Strategic & financial acumen: experience building annual budgets, balancing labor ratios, and executing regional growth strategies.
• Adaptable player/coach style: initiative‑taking, staff motivation, modeling core values, and hands‑on involvement when needed.
• Tact and diplomacy: exceptional patience and communication skills for difficult conversations and stakeholder alignment in a matrixed organization.
• Genuine excitement about the mission: passion for early intervention, love of working with children, and unwavering client focus.

Responsibilities

Regional Operations & Team Leadership (50%)

• Supervise, mentor, and establish performance metrics for Practice Managers and Clinical Directors in the assigned region.
• Build bench strength by creating internal career progression paths, fostering employee growth, and enhancing retention.
• Uphold company core values and cultivate a culture of integrity, creativity, respect, teamwork, and excellence.
• Partner with Talent Acquisition to coordinate workforce planning, hiring needs, and strategic staffing ratios.
• Ensure operational processes and administrative workflows are executed effectively, with integrity, and aligned with company standards.

Clinical Excellence & Data‑Driven Performance (30%)

• Partner with the Director of Clinical Excellence and the Clinical Training Team to achieve outstanding clinical outcomes and team skill development.
• Monitor and report on key operational metrics, using data trends to design and execute center‑specific improvement plans.
• Safeguard clinical quality and ensure all child programming remains ethical, appropriately individualized, and delivered with absolute integrity.
• Enforce timely, compliant completion of clinical and operational documentation across designated centers.

Financial Management & Strategic Growth (20%)

• Collaborate with the EVP of Operations and Finance to construct and manage realistic annual budgets.
• Monitor ongoing financial performance, optimizing center resource allocation to drive sustainable, cost‑effective regional metrics.
• Work across teams and functions to support smooth project tracking, cross‑functional strategic alignment, and clear stakeholder communication.
• Foster deep, meaningful relationships with client parents, external healthcare providers, and local communities.

Requirements

• Demonstrated expertise in regional or multi‑site management, preferably within a healthcare organization.
• 3+ years of direct leadership experience managing large, diverse teams.
• Strong organization, critical thinking, analytical, and problem‑solving skills to study complex operational issues and formulate action plans.
• Exceptional written and oral communication skills with direct reports, colleagues, and families.
• High motivation, flexibility, patience, and a proven track record of timely execution despite setbacks.
• General proficiency across administrative systems, productivity tools, and business metrics platforms.
• Preferred (but not required): Master’s degree in Behavior Analysis or a closely related field; BCBA‑D certification; prior clinical expertise in early intervention, precision teaching, and problem behavior reduction.
• Willingness to travel to center locations across the assigned region as needed.
• Basic & essential functions: visual acuity for reading electronic and paper communications; ability to work prolonged periods at a computer; ability to lift and carry clients of at least 30 lb; ability to perform quick body movements and assume various postures (kneeling, squatting, crawling, etc.) for extended periods.

Benefits

• Mission that matters – direct support of transforming the lives of children with autism and their families.
• Room to grow – fast‑scaling company investing in people; executive regional leader builds bench strength and guides organizational expansion.
• Engaging, supportive culture – balance of hard‑working environment with fun, stimulating, purpose‑driven atmosphere.
• Competitive compensation and comprehensive benefits: salary based on qualifications, paid time off, 401(k), health, dental, vision insurance, short‑ and long‑term disability starting Day 1.

Pay

Salary range: $100,000 – $130,000.