Director of Services

Position Summary

We are looking for a Director of Services who can accelerate client success across their assigned region. Reporting to the EVP of Operations, you will provide leadership, performance management, and data-driven guidance to your team of Practice Managers and Clinical Directors.

Requirements

• Experience: Demonstrated expertise in regional or multi-site management, preferably within a healthcare organization.
• Leadership History: 3+ years of direct leadership experience managing large, diverse teams.
• Core Competencies: Strong organization, critical thinking, analytical, and problem-solving skills to study complex operational issues and formulate action plans.
• Communication: Exceptional written and oral communication skills with direct reports, colleagues, and families.
• Execution Style: High motivation, flexibility, patience, and a proven track record of timely execution even in the face of setbacks.
• Tools: General proficiency across administrative systems, productivity tools, and business metrics platforms.

What You’ll Be Doing

• Regional Operations & Team Leadership (50%): Lead the operational and culture-building engine of your region, maintaining high standards of accountability and professional growth.
• Direct Leadership & Accountability: Supervise, mentor, and establish performance metrics for Practice Managers and Clinical Directors within your assigned region.
• People Development: Actively build bench strength by creating internal career progression paths, fostering employee growth, and enhancing retention.
• Culture Cultivation: Uphold the company’s core values, cultivating a center environment anchored in integrity, creativity, respect, teamwork, and excellence.
• Workforce Planning: Partner closely with the Talent Acquisition team to coordinate workforce planning, hiring needs, and strategic staffing ratios.
• Process Governance: Ensure all operational processes and administrative workflows are executed effectively, with integrity, and in full alignment with company standards.
• Clinical Excellence & Data-Driven Performance (30%): Partner with internal clinical experts to ensure our care delivery is sustainable, ethical, and top-tier.
• KPI Strategy & Execution: Monitor and report on key operational metrics, using data trends to design and execute center-specific improvement plans.
• Ethical Compliance: Safeguard clinical quality and ensure that all child programming remains ethical, appropriately individualized, and delivered with absolute integrity.
• Documentation & Reporting: Enforce the timely, compliant completion of clinical and operational documentation across your designated centers.
• Financial Management & Strategic Growth (20%): Extend your leadership to manage regional sustainability, fiscal health, and broader community presence.
• Budgeting & Fiscal Health: Collaborate with the EVP of Operations and the Finance team to construct and manage realistic annual budgets.
• Cost-Effective Operations: Monitor ongoing financial performance, optimizing center resource allocation to drive sustainable, cost-effective regional metrics.
• Matrix Collaboration: Work dynamically across teams and functions to support smooth project tracking, cross-functional strategic alignment, and clear stakeholder communication.
• Community & Stakeholder Relations: Foster deep, meaningful relationships with client parents, external healthcare providers, and local communities.