Director of Service Talent and Resource Strategy

Why Aduro

We’re not your typical fund administrators. We’re modern, innovative, and backed by deep industry experience, allowing our clients to focus on investing while we handle the details.

What You’ll Do

• Resource Strategy & Capacity Planning:

  • Work with the COO to develop and maintain data-driven models to forecast staffing needs based on revenue projections and the current new client pipeline.
  • Actively monitor team bandwidth to ensure that client assignments are distributed equitably and logically across our service team.
  • Work directly with the Managing Director, Fund Administration to staff new clients onto existing teams and reassign existing clients as needed.

• Talent Deployment & Performance Standards:

  • Develop tracking mechanisms to match specific team members to client accounts based on technical expertise, personality fit, and professional development goals.
  • Partner with the People Team to set the technical benchmarks for "Success" at every level of the client-facing organization.
  • Design the technical "milestones" for promotion in collaboration with the People Team. Maintain Talent Assessments in coordination with the People Team to understand our internal growth pipeline.

• Operational Profitability & Efficiency:

  • Monitor utilization rates to ensure our teams are operating in line with margin targets.
  • Evaluate our "Pod" or team structures to ensure they allow for the seamless integration of all workflows.
  • Identify bottlenecks in how teams collaborate and implement structural changes to increase team efficiency and effectiveness.

• Leadership Oversight & Team Amplification:

  • Serve as the direct supervisor and coach for the client-facing Directors.
  • Establish a unified "Leadership Operating System" to ensure a consistent standard of mentorship, accountability, and team culture across the entire department.
  • Coach Directors on their delegation, performance management, and ability to foster high-output environments.
  • Identify high-potential talent within the teams and architect "stretch" opportunities to prepare them for future leadership.
  • Ensure the organization has a robust, ready-to-deploy pipeline of talent to mitigate key-person risk during expansion.
  • Translate the CCO’s commercial objectives into actionable team mandates. Act as the primary feedback loop between the frontline leadership and the C-Suite, ensuring the "voice of the team" informs the firm’s strategic direction.

Qualifications

• 8+ years of experience in workforce planning & talent strategy

• Prior experience in financial services or fund administration preferred

• Demonstrated experience managing and developing director-level leaders

Skills & Competencies

• Strong capacity modeling and data-driven workforce forecasting ability

• Expertise in workload balancing and resource allocation across client-facing teams

• Experience with cost-to-serve analysis and operational profitability metrics

• Exceptional coaching and leadership development capabilities

• Strategic & Interpersonal

• Ability to translate C-suite commercial objectives into actionable team mandates

• Strong executive communication skills — comfortable operating as a bridge between frontline leadership and the C-suite

• Experience with succession planning and high-potential talent identification

• Demonstrated ability to build a unified leadership culture across a department

Benefits

• Competitive salary

• Health/Dental/Vision Insurance

• Life Insurance

• Short-Term Disability

• Long-Term Disability

• Paid Time Off (PTO) & company holidays

• 401k with Employer Match

• Company-wide social events and programs

• Dog-friendly office in downtown Denver