Director of Service Order Processing

Location: 13450 Smith Road, Aurora, Colorado, United States | Position Type: Full-Time/Regular

About the role

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Responsibilities

• Lead and direct the service order processing team in providing repair services to customers, ensuring a high level of customer satisfaction and retention.
• Provide direct coaching (performance and career) routinely.
• Work cross functionally to coordinate service technician’s activities, including optimization of scheduling