Director of Service Operations

About the Role

The Director of Service Operations, reporting to the Deputy Director, is a leadership role that provides strategic leadership and operational oversight for program implementation, data management, compliance coordination, and cross-functional communication within the Title X program. This role ensures the effective execution of Title X work plan objectives, strengthens internal systems and infrastructure, and drives data-informed decision-making in collaboration with internal teams and external sub-recipients. The Director serves as a key liaison across program, data, finance, and compliance functions to ensure alignment, accountability, and high-quality service delivery.

Responsibilities

• Program Leadership & Coordination
  • Collaborate with the Deputy Director and Finance Director to ensure effective implementation of Title X work plan goals and objectives.
  • Maintain oversight of cross-functional coordination to support program execution and continuous improvement.
  • Oversee the Quality Assurance/Quality Improvement staff to maintain program communication infrastructure and operational systems.
• Data Management & Performance Improvement
  • Oversee the Senior Data Quality Manager and Data Analyst to ensure the integrity and functionality of internal data systems.
  • Ensure timely submission of data from sub-recipients and ongoing data analysis for performance monitoring.
  • Guide the development, evaluation, and refinement of performance measures to strengthen program effectiveness for Every Body Texas and sub-recipients.
  • Support continuous improvement of data quality, reporting processes, and analytical tools.
• Compliance, Documentation & Systems Management
  • Collaborate with the Deputy Director and Finance and Contract Compliance Manager to ensure proper organization, storage, and security of compliance, programming, and financial documentation.
  • Manage systems effectively, including Salesforce, SharePoint, and learning management systems.
• Operations & Event Coordination
  • Oversee seamless coordination of program events, training sessions, committee meetings, and related activities.
  • Ensure high-quality execution of logistics and operational support for all program engagements.
• Compliance & Regulatory Oversight
  • Maintain up-to-date knowledge of all statutory, regulatory, and policy requirements affecting Title X and family planning service delivery.
  • Ensure program compliance with federal guidelines, reporting requirements, and funding obligations.
  • Support audit readiness and compliance monitoring activities.

Qualifications

• Bachelor’s degree or equivalent experience in Public Health, Healthcare Administration, Social Work, Business, Data Analytics, or related field (Master’s preferred).
• 5+ years of experience in program operations, public health, healthcare administration, or federally funded programs.
• 3+ years of project management experience.
• Experience with Title X or reproductive health programs.
• Strong background in data analysis, program evaluation, and performance reporting.
• Experience supervising teams and managing cross-functional operational workflows.
• Proficiency with data and reporting systems (Excel, Tableau, Power BI, Salesforce, or similar tools).
• Strong understanding of federal grant compliance and regulatory requirements.
• Excellent written and verbal communication skills with experience presenting to leadership and external stakeholders.

Benefits

• Generous vacation time.
• 100% employer-sponsored premiums for employees’ health, dental, vision, disability, and life insurance (employee pays dependent premiums).
• Employer-matched retirement contributions.

Additional Requirements

• This position requires residency within the state of Texas or a willingness to relocate to Texas; however, Every Body Texas does not offer relocation assistance.
• Travel within Texas to four in-person staff meetings annually. Other travel will be required throughout Texas for meetings and events on an as-needed basis, with occasional travel required outside of the region.

This is a remote position.