Director of Service

Key Responsibilities

• Lead and develop high-performing service, sales, and administrative teams while fostering a culture of accountability, collaboration, and continuous improvement.
• Own business unit financial performance, including P&L management, revenue growth, profitability, budgeting, and expense management.
• Develop and execute strategic plans to achieve sales, service, operational, and financial objectives.
• Drive customer satisfaction by ensuring exceptional service delivery and adherence to industry best practices.
• Manage and grow field service operations, including recruiting, retaining, and developing union service technicians.
• Identify new market opportunities and implement strategies to increase market share and service revenue.
• Monitor key performance indicators (KPIs) and use data-driven decision-making to improve operational performance.
• Partner with senior leadership to achieve company goals and long-term growth initiatives.
• Oversee workforce planning, performance management, coaching, succession planning, and employee development.
• Ensure projects are completed safely, on time, within budget, and in accordance with quality standards.
• Build and maintain strong relationships with customers, vendors, contractors, and industry partners.
• Represent the company at industry events, trade shows, and customer meetings.

Requirements

• Bachelor's degree in Business, Engineering, or a related field; MBA preferred.
• 10+ years of progressive leadership experience in refrigeration construction and service or a closely related industrial service industry.
• Proven success managing business operations with strong P&L responsibility.
• Experience leading large service organizations, including field service technicians and cross-functional teams.
• Strong understanding of commercial refrigeration construction, service operations, project management, and industry best practices.
• Experience managing union service technicians.
• Experience within the Pacific Northwest refrigeration construction and service market.
• Knowledge of construction drawings, specifications, and project scheduling.
• Experience implementing process improvements and scaling service operations.
• Strong technical aptitude with the ability to leverage technology to improve operational efficiency.
• Demonstrated ability to develop strategic business plans and execute growth initiatives.
• Experience using KPIs and operational metrics to improve performance and drive business results.
• Excellent leadership, coaching, team-building, and organizational development skills.
• Strong financial, analytical, and problem-solving abilities.
• Exceptional communication, relationship-building, and customer service skills.
• Proficiency with Microsoft Office (Excel, Outlook, Word, Project, and PowerPoint).
• Ability to manage multiple priorities in a fast-paced environment.
• Willingness and ability to travel to customer sites, offices, and industry events.
• Physical ability to access active job sites, including occasional climbing and crawling.
• Valid driver's license with a clean driving record.