Director of Service

Exeter, New Hampshire | Full-time, exempt | Reports to the COO

About the role

NETC Fleet Services is seeking a Director of Service to lead the Service department end to end. This senior operating role carries full ownership of the department’s financial performance, shop network, people, and customers, with accountability for all outcomes and the authority to drive results. The role focuses on integrating newly acquired operations onto common systems and standards while maintaining shop momentum.

Responsibilities

• Full P&L responsibility for the Service department, including revenue growth, gross margin, cost control, and EBITDA performance against plan
• Operational leadership of the shop network — throughput, cycle time, quality, warranty, and technician productivity and utilization
• Building, staffing, developing, and holding accountable the department’s leadership team and workforce, including hiring and performance management decisions
• Customer satisfaction and retention across fleet maintenance and heavy‑truck repair accounts, and growth of service revenue from both existing and new customers
• Safety, compliance, and adherence to Company policy, standards, and systems
• Integration of service operations at acquired businesses onto NETC’s common systems, processes, and standards

Qualifications

• Progressive leadership experience in heavy‑duty truck service, fleet maintenance, dealership service operations, or a comparable multi‑technician environment
• Demonstrated P&L ownership, with a track record of improving margin and hitting plan — not just managing to a budget someone else built
• Experience leading leaders across more than one location, including hiring, developing, and making difficult personnel decisions
• Command of the operating metrics that drive a shop: labor hours sold, effective labor rate, comeback rate, warranty recovery, and technician utilization
• Credibility with fleet customers and the judgment to grow accounts while protecting service quality
• Comfort operating in a company that is actively acquiring and integrating businesses, where process and systems are still being standardized
• Willingness to travel to Company locations as required

Benefits

• Competitive salary and bonus incentive program
• Medical, dental, and vision coverage
• 401(k) with Company match
• Life and disability insurance, subject to plan terms
• Paid time off: 14 days per year plus Company‑recognized holidays