Director of Security

About the Company

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the DoubleTree Hotel by Hilton Denver we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 100 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us.

If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company.

About the Role

The Director of Security & Safety is responsible for leading all hotel safety and security programs to ensure a secure, welcoming, and well-managed environment for guests, team members, and visitors. Reporting to the General Manager or Director of Rooms, this role provides strategic oversight of security operations, risk management, regulatory compliance, emergency preparedness, and team leadership across the property.

Responsibilities

• Lead and develop Security Supervisors and Security Officers, overseeing recruitment, selection, coaching, performance management, and daily operational effectiveness.
• Ensure that security logs, reports, and documentation are accurate and complete, while maintaining high standards of professionalism, accountability, and guest service throughout the department.
• Promote a culture of safety, support OSHA compliance, identify and mitigate workplace hazards, develop safety initiatives, and coordinate training programs that strengthen awareness and preparedness.
• Oversee fire life safety programs, CPR certification efforts, workplace violence prevention training, and other corporate-required programs.
• Lead investigations involving accidents, theft, property loss, and other unlawful or disruptive activities, including gathering information, documenting findings, coordinating with management and law enforcement, and recommending corrective actions.
• Manage department scheduling, payroll approval, forecasting, and preparation of corporate property loss reports.
• Oversee the Lost and Found program and support the resolution of guest concerns and security-related incidents.
• Conduct regular property inspections and patrols to verify that all areas remain safe and secure.
• Collaborate with hotel leadership, convention and catering teams, outside agencies, and law enforcement partners to integrate security considerations into hotel operations and special events.
• Serve in the Manager-on-Duty rotation, oversee security escorts, maintain departmental equipment and uniforms, manage security technology systems and databases, update departmental procedures, and participate in hotel meetings and cross-functional initiatives.

Requirements

• High School diploma required; related four-year degree preferred.
• Valid Driver’s License in good standing required.
• Management experience required.
• 5+ years of security or related experience required.
• Hospitality experience strongly preferred.
• Strong customer service skills, proficiency with Windows-based software, sound judgment, and effective communication abilities.

Physical and Work Environment

The position requires frequent walking, climbing stairs, sitting, communication, and observation. Occasional bending, stooping, reaching, and grasping may be required, along with occasional lifting of up to 50 pounds. Because hotel operations function 24 hours a day, seven days a week, schedule flexibility and responsiveness to operational needs are critical.

Direct Reports

Direct reports may include the Assistant Director of Safety & Security, Security Officers, Lost and Found Officers, Dispatchers, and Security Supervisors.

Pay

$70,000 – $80,000