Director of Security

Job Number: 26105439 | Full Time | On-site at 9040 W Sunset Blvd, West Hollywood, California, 90069

About the Role

Manages security and loss prevention operations on a daily basis. Responsibilities include protection of property assets, employees, guests, accident and fire prevention and response. Ensures all areas of the property are safe and secure. Maintains logs, certifications, and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

Responsibilities

• Assists in the development and implementation of emergency procedures.
• Conducts investigations of all losses of property assets and refers to proper management for disposition.
• Deploys security staff to effectively monitor and protect property assets.
• Complies with all Corporate Loss Prevention safety and security management guidelines and procedures.
• Conducts periodic patrols of the entire property and parking areas.
• Handles complaints, settles disputes, and resolves grievances and conflicts.
• Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
• Implements action plans to monitor and control risk.
• Maintains required reports and documentation regarding patrols of property and parking areas.
• Provides means for obtaining necessary medical attention on a timely basis.
• Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
• Celebrates successes by publicly recognizing the contributions of team members.
• Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, and monitoring processes related to safety.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Meets quality standards and customer expectations on a daily basis.
• Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Assists in minimizing cost of accident claims through aggressive claims management.
• Brings issues to the attention of Human Resources as necessary.
• Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
• Conducts hourly employee performance appraisals according to Standard Operating Procedures.
• Completes disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Administers property policies fairly and consistently.
• Maintains first aid and CPR certifications required for Loss Prevention officers.
• Handles guest problems and complaints.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Provides services that are above and beyond for customer satisfaction and retention.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Develops and maintains a working relationship with local law enforcement authorities.
• Informs and/or updates executives, peers, and subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.

Qualifications

High school diploma or GED; 4 years of experience in the security/loss prevention or related professional area.

OR

2-year degree from an accredited university in Criminal Justice or related major; 2 years of experience in the security/loss prevention or related professional area.

Pay

$75,000 - $101,000 annually | Bonus eligible

About the Company

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.