Director of Security

About the role

Hyatt Regency Columbus is seeking a Director of Security to oversee safety and security for hotel guests and colleagues. This role involves supervision and development of the security team, responding to emergencies, and acting as liaison between security and other hotel departments.

Responsibilities

• Oversee safety and security for hotel guests and colleagues
• Maintain strong guest service orientation to ensure high guest expectations
• Oversee supervision and development of security team
• Train and develop the team of security officers
• Respond to guest and colleague emergencies and requests
• Act as liaison between security and other hotel departments
• Train hotel staff as needed – present safety information at new hire orientation
• Assist the front desk and other departments as needed with guest requests and concerns
• Provide guests with a safe and caring environment and ensure interactions with guests result in a positive experience
• Patrol hotel and hit touch points to ensure all areas are monitored
• Understand emergency manual and follow proper procedures
• Handle incident reporting
• Attend and participate in Hotel's Safety Committee
• Support other operating departments as needed
• Attend Security meetings for the City of Columbus when needed
• Perform CCTV monitoring, saving and exporting necessary footage when needed
• Represent the hotel in security-related legal and law enforcement matters, including court appearances and supporting prosecution of individuals involved in trespassing, theft, vandalism, or other criminal activity on hotel property
• Serve as the hotel's primary liaison with law enforcement, prosecutors, legal counsel, and government agencies regarding security incidents, investigations, trespassing and unauthorized individuals, and related legal proceedings
• Coordinate the receipt and appropriate handling of subpoenas, summonses, requests for records, and other legal documentation, while maintaining necessary reports, surveillance, evidence, and records to support investigations and legal proceedings
• Maintain relationship with Special Improvement District and GCCC Security

Requirements

• 4+ years security management experience preferred
• Security experience in an upscale environment is preferred
• A true desire to satisfy the needs of others in a fast-paced environment
• Strong organizational skills
• Strong problem-solving abilities
• Ability to thrive in a team-oriented environment
• Capable of standing for long periods of time
• Ability to tolerate moderate amounts of walking
• Strong verbal communication and interpersonal skills
• Unafraid of customer service-related tasks and responsibilities
• Proficient in basic computer skills
• Must be able to work a flexible schedule, including overnights, weekends and holidays
• Committed to delivering a high level of customer service

Benefits

• 12 free nights at Hyatt hotels globally every year
• 50% discounts at F&B outlets
• Affordable Medical, Dental and Vision Coverage after 30 days of employment
• Vacation & PTO Days
• Discount Dry Cleaning and Laundry Services
• Discounted monthly parking passes for Downtown parking
• Connect with thousands of National and Local Partners for Various Discounts
• Family Events and Recognition Celebrations
• Access to "Headspace App" for all employees, free of charge
• Hotel gym access
• Social & Community Activities; Team building outings, Sports/wellbeing activities
• Health, Dental, Vision Insurance eligibility after 30 days of employment
• Regular Check-In Conversations with Managers to discuss personal career goals
• Wide range of on-property and online training opportunities throughout the year
• Education assistance of up to $1,000 per year toward personal growth and development

This response is AI-generated, for reference only.