Director of Security and Safety
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
About the location
A Manhattan landmark on Billionaires' Row. Experience five-star, New York hotel living in our modern-deco landmark designed by famed architect I.M. Pei. Located on “Billionaires’ Row” at the city’s most prestigious address between Park Avenue and Madison Avenue, you’re just steps from Central Park and Madison Avenue shopping.
Responsibilities
- Oversee internal and external access control, CCTV, lost and found, workplace safety and health standards, workplace violence prevention and response, and incident response and investigation.
- Develop and implement comprehensive emergency response and crisis management plans.
- Ensure full compliance with local security and safety laws, fire safety codes, and regulatory requirements.
- Partner with local authorities and emergency services to maintain effective intelligence, communication, and rapid response capabilities.
- Oversee the choice, placement, and performance of security technologies, including CCTV, access control, and alarm systems.
- Work with all departments to ensure safety practices are being followed, with attention to chemical storage and use, slip/trip/fall hazard removal, fire and carbon monoxide detection/response, machine guarding, safe manual material handling practices (including ergonomics, lifting techniques, and task design), contractor management, and injury and illness prevention.
- Serve as Co-Chair of the property’s Lead With Care Committee, partnering with cross-functional leaders to:
- Support the effective implementation of the health, safety, and security management system
- Drive engagement, accountability, and continuous improvement in safety culture
- Review incidents, trends, and risk mitigation strategies at the property level
- Collaborate with People & Culture and property leadership to coordinate and support on-property investigations
- Maintain a strong partnership with Rooms and Guest Experience.
- Maintain the highest standards of professionalism, confidentiality, and discretion at all times.
Some properties provide water rescue services, manage their own firefighting teams and equipment, deal with hazardous wildlife, or have responsibility for childcare facilities, each of which require additional security and safety expertise.
Requirements
- Degree or diploma in a relevant discipline.
- Minimum of 8 years of progressive leadership experience in hotel or resort security, with at least 3 years in a director-level role.
- Proven expertise in luxury or ultra-luxury hospitality environments, with an understanding of guest expectations for discretion and comfort.
- Preferred experience working with The Hotel & Gaming Trades Council, AFL-CIO.
- In-depth knowledge of local security and safety laws, international fire and life safety codes, international privacy considerations, local injury and illness reporting requirements, incident response and crisis management procedures, and investigative techniques.
- Strong leadership, decision-making, and problem-solving abilities under pressure.
- High integrity, cultural sensitivity, and the ability to manage confidential information with discretion.
- Proficiency with MS Office, CCTV and access control systems, and fire panels.
- First aid, CPR, and basic fire response training at a minimum (Specific sites might need to set additional expectations).
- Flexibility to respond to events at all hours, including nights, weekends, and holidays as operationally required.
Benefits
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
Pay
$125,000 - $135,000 annually