Director of Sales - Segment Leader
Why Join Relay?
A Proven Winner: Join a hyper-growth company trusted by over 10% of the Fortune 500, continuing to move upmarket with massive impact.
High Value, High Impact: With 47% of our revenue from $100K+ ARR customers and 135% Net Revenue Retention (NRR), you'll be joining a company rooted in value creation.
Market-Leading Innovation: The Relay platform captures 1 billion new data points weekly and features award-winning AI tools like TeamTranslate™, with 500% YoY growth.
World-Class Leadership: Our stellar leadership team is built to help us scale toward our next major milestones.
The Relay Culture: We’re dedicated to helping you do the best work of your life (BWIML), investing in your growth through L.I.T., living our CHASE values, and learning from incredibly talented, supportive teammates who make the work (and the wins) better every day.
Responsibilities
- Enterprise Deal Mastery
- Directly oversee and guide AEs through complex, high-stakes enterprise sales cycles.
- Personally intervene and "master" the closing of lighthouse deals within major industrial accounts.
- Refine sales processes and playbooks to navigate the procurement and operational nuances of the physical economy.
- People Management & Team Leadership
- Provide consistent sales direction for the segment, with the goal of growing revenue and the team as demand and opportunity warrant.
- Lead, mentor, and scale a pod of Account Executives (ICs), fostering a culture of accountability and excellence.
- Run internal pod syncs and Quarterly Business Reviews (QBRs) to ensure alignment and peak performance.
- Recruit, hire, and train high-performing talent as your segment scales.
- Revenue Strategy
- Provide high-impact, real-time field feedback to sharpen our current ICP and messaging, ensuring our near-term wins align with the long-term segment vision.
- Develop and refine sales processes, methodologies, and playbooks that address the unique procurement and operational nuances of assigned segments.
- Partner with Marketing and Product to ensure our messaging and roadmap align with the modern, digital transformation needs of customers.
- Cross-functional Collaboration
- Work with Customer Success to ensure smooth onboarding for complex, multi-site deployments. Serve as the primary internal coordinator for Account Management and Business Development to ensure seamless deal execution.
- Collaborate with Product Management to communicate specific segment use cases and technical requirements, influencing the product roadmap. Provide real-time field feedback to sharpen our Ideal Customer Profile (ICP) and product roadmap.
- Pearson with Marketing and Product teams to align our messaging with the digital transformation needs of modern manufacturing and logistics plants.
Requirements
- Proven Sales Leadership Experience: A minimum of 7+ years of successful enterprise sales experience, with a strong track record of exceeding sales targets as an IC and 3+ years of experience in a leadership or senior mentorship capacity.
- Ability to confidently and effectively communicate with C-level executives and Plant Managers within organizations focused on industrial/manufacturing customers.
- Hunter Mentality: A relentless drive to lead reps to prospect and win new logos in a "greenfield" segment.
- Technical Aptitude: Ability to learn and articulate the technical aspects of our platform and how it integrates into a modern manufacturing environment.
- Bachelor’s Degree: A Bachelor’s degree in Business, Engineering, or a related field is preferred.
Nice to have
- Experience selling SaaS or IoT into industrial sectors (Auto, Steel, Food & Bev, Logistics) is a strong plus, though we are flexible with candidates who have exceptional enterprise leadership skills.
About Relay | Culture, Benefits & Perks
Our culture hinges on Relayers getting LIT up in an environment that fosters Learning, Impact, and Teamwork, where we CHASE the best work of our lives. We call this BWIML (Best Work In My Life).
At Relay, we offer:
- 100% Paid Insurance: Health, Dental, Vision, Long/Short Term Disability, and Life Insurance for you and your dependents
- Generous Paid Time Off
- 401(k) Savings Plan + Company Match
- Baby Cash Reward + Paid Parental Leave
- Wellness Perks: If you’re joining our Raleigh-based HQ, you’ll have access to a world-class onsite fitness center with instructor-led classes, plus tennis, basketball, pickleball, and cycling
- Team Events & Culture: From company celebrations to team outings, we work hard and have fun doing it.
- Latest tech, standing desks, and all the tools and software you need to thrive
Contact
The future of frontline work is being built here. Come build it with us. We can’t wait to hear from you.