Director of Sales

About the role

We are excited to welcome a Co-Director of Sales to oversee multiple sales teams within our lending portfolios. This role is critical in driving performance, consistency, and scalability within a high-volume, call center-based B2C transactional sales environment. This is not a strategy-only role. We are looking for a results-driven operator and leadership coach—someone who knows how to:

• Lead and motivate teams with high energy, clarity, and accountability
• Drive conversion in a high-volume call center sales environment
• Build and reinforce an effective metrics-driven culture that consistently delivers performance

Responsibilities

Own revenue, conversion, and productivity metrics across multiple call center sales teams

Drive daily, weekly, and monthly performance against aggressive targets

Identify funnel gaps and implement solutions with speed and precision

Lead and develop frontline Sales Managers and their teams

Coach leaders on accountability, performance management, and team engagement

Build a high-performance culture centered on ownership, urgency, and results

Sales Process Optimization

• Drive consistency across teams through standardized best practices, workflows, and performance expectations
• Lead structured training and change management initiatives to improve adoption of sales strategies and messaging
• Continuously refine transactional sales processes and call flows to maximize conversion and efficiency

Operational Excellence

• Partner cross-functionally with Marketing, Underwriting, Data/Analytics, and Technology teams to drive end-to-end sales performance and conversion outcomes
• Leverage CRM, dialer, and analytics insights to identify opportunities, diagnose performance gaps, and inform decision-making
• Establish and drive clear KPIs, reporting cadences, and performance visibility across teams and stakeholders

Qualifications

• 8+ years of experience in a Sales Leadership capacity within a B2C / call center environment required
• Deep expertise in call center sales operations and metrics (conversion rate, talk time, close rate, etc.)
• Proven people leadership experience managing layered teams (Managers, Supervisors, Team Leads, Reps)
• Comfortable operating in a high-accountability, performance-driven environment
• Track record of driving conversion, revenue, and productivity at scale
• Demonstrated ability to adapt to and leverage evolving sales technologies, tools, and systems
• Strong data orientation with the ability to translate insights into action

Additional Information

• At RIVO, you will find we recognize hard work and performance, foster a culture of growth, and encourage collaboration across departments.
• We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values: Respect, Integrity, Value, and Opportunity.