Director of Sales
Phoenix American Hospitality · Charlotte, NC · 1 mo ago
On-siteSalesFull-time
We need to output HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Position Summary: we can treat as "About the role". Use
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title. No Job ID. Remove boilerplate, navigation, EEO, etc. Must preserve all substantive info.
We need to parse the posting.
Position Summary: we can treat as "About the role". Use About the role
then
with summary. Essential Duties and Responsibilities: we can put under
Responsibilities
with- items. Need to capture all duties.
We have many duties listed under sections: Sales and Business Development, Group Sales and Client Management, Account and Sales Management, Leaderships and Professional Standards. Also some weird line: "Sweep and mop floors in the kitchen, restaurant, and designated Food & Beverage areas." That seems out of place; maybe a mistake but it's in the posting; we must preserve all substantive info, so include it as a duty.
We need to capture each bullet as list items.
Then "What You Bring" includes Required and Preferred. Could be split into Requirements, Qualifications, Skills. The instruction: Use headings for Requirements, Qualifications, Skills. We need to decide mapping.
We have Required: list of items. Preferred: list.
We could put Required under
Requirements
and Preferred underQualifications
or Skills. But we also have Skills maybe from proficiency in Microsoft Office etc. Better: Requirements: mandatory items. Qualifications: preferred items. Skills: maybe technical skills like Microsoft Office, Delphi, etc. But we can also combine. We must not create sections with filler like "commensurate with experience". Pay section: we have "Compensation: PAH Management offers a competitive base salary/pay commensurate with experience." That's vague; we should not create Pay section if it's only "commensurate with experience" which is placeholder. According to rule: never emit a heading followed by filler/placeholder text (e.g., "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. The posting says "Compensation: PAH Management offers a competitive base salary/pay commensurate with experience." That's basically placeholder; we should not create Pay section. Benefits: they list specific benefits; we can create Benefits section. Schedule: they mention "Ability to maintain schedule flexibility based on hotel and client needs, including occasional evenings and weekends." That's under Work Environment and Physical Requirements. That's schedule info but not explicit schedule like "Full-time, 40 hrs/week". It's still schedule flexibility. Should we create Schedule section? The rule: only create Schedule section if posting actually states them. It does mention schedule flexibility; we could include that as a Schedule section. However they also have Work Environment and Physical Requirements which includes schedule flexibility. Might be better to put schedule info under Work Environment? But we don't have a heading for Work Environment; we could incorporate into Responsibilities? Not appropriate. Could create a Schedule section with that statement. It's not filler; it's specific: "Ability to maintain schedule flexibility based on hotel and client needs, including occasional evenings and weekends." That's substantive. So we can create Schedule section. Benefits: we have list. Now we need to avoid boilerplate: remove Equal Opportunity Employer, etc. Also remove "Work Environment and Physical Requirements" heading? We could incorporate its content into Schedule and maybe a separate "Work Environment" but we don't have that heading allowed. Allowed headings are only those listed. So we must fit content into those headings. We have About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can put physical requirements under Schedule? Not ideal but maybe we can put under Schedule as part of schedule flexibility? Or we could put under Responsibilities? Not correct. Could we create a "Work Environment" heading? Not allowed. So we need to distribute: The physical requirements (ability to lift, stand, walk, tour) could go under Schedule? Not really. Could go under Responsibilities? Not appropriate. Could go under Requirements? Not exactly. Could go under Qualifications? Not. Maybe we can treat "Work Environment and Physical Requirements" as part of "Schedule" and "Requirements"? But we need to preserve all substantive info; we can include them in aunder Schedule? The schedule section could contain both schedule flexibility and physical requirements. The heading Schedule is allowed; we can put schedule-related info there. It's not perfect but acceptable given constraints. Alternatively we could omit physical requirements? But must preserve all substantive info. So we need to include them somewhere. Let's put them under Schedule as well. Now Benefits: we have list with bullet points preceded by "•". We'll make
- .
Now we need to ensure we don't include duplicated lines. Also remove "Essential Duties and Responsibilities The following is a representative list of duties and is not exhaustive. Other duties may be assigned." That's boilerplate; we can drop that sentence but keep the duties.
Now let's extract duties.
From the text:
Sales and Business Development
- Develop and execute a proactive sales plan that generates qualified leads and increases revenue from groups, corporate accounts, association, government, sports, and social market segments.
- Conduct consistent outside sales calls, prospecting calls, networking activities, client appointments, and follow-up to secure new business and grow existing accounts.
- Build and maintain strong, long-term relationships with key clients, meeting planners, travel partners, and community organizations to drive repeat business and referrals.
- Solicit, negotiate, and close group room blocks, meeting packages, banquet events, and food and beverage opportunities that meet the hotel's revenue and profitability goals.
- Represent the hotel at trade shows, industry events, chamber functions, and community organizations to strengthen visibility and develop business opportunities.
- Achieve established weekly sales activity expectations and protect Prime Selling Time for direct revenue-generating efforts.
Group Sales and Client Management
- Sweep and mop floors in the kitchen, restaurant, and designated Food & Beverage areas. (weird but include)
- Qualify each opportunity, prepare compelling proposals and contracts, and guide clients through the sales process from initial inquiry through turnover and post-event follow-up.
- Conduct professional site tours that present the hotel's guest rooms, meeting and banquet space, food and beverage offerings, location, and service advantages.
- Partner closely with revenue management to evaluate pricing, need dates, displacement, and total account value before extending group and catering offers.
- Coordinate client requirements and group turnover details with operations, banquets, front office, food and beverage, and revenue management to support seamless execution.
- Anticipate, prevent, identify, and resolve client or operational concerns promptly and professionally.
- Listen actively, clarify client needs, and recommend solutions that align with the hotel's capabilities and revenue strategy.
Account and Sales Management
- Maintain complete and accurate account, contact, activity, lead, booking, and group history records in Delphi in accordance with PAH Management standards.
- Use Hilton sales systems, resources, and brand programs effectively, including completion of required RFPs and account submissions by established deadlines.
- Monitor booking pace, sales production, market trends, and competitive activity, then implement targeted strategies, promotions, and sales blitzes when needed.
- Prepare accurate sales forecasts, activity reports, production reviews, end-of-month reports, and annual plans in accordance with PAH Management SOPs.
- Analyze complex information, sales data, account production, and market intelligence to support sound business decisions.
Leaderships and Professional Standards
- Lead by example and uphold Hilton/Marriott and PAH Management standards.
- Identify sales challenges, recommend practical solutions, and take ownership of execution and results.
- Attend required hotel meetings, revenue strategy sessions, training, and brand programs.
- Participate in Manager on Duty coverage as required.
- Maintain regular attendance and schedule flexibility based on hotel and client needs, including occasional evenings and weekends.
- Perform additional projects or duties as assigned.
Now What You Bring Required:
- At least four years of progressive hotel sales experience, including direct responsibility for group sales and revenue production; equivalent education and relevant experience may be considered.
- Previous Director of Sales or hotel Sales Manager experience with demonstrated leadership and supervisory responsibility.
- Hilton hotel sales experience is required, with working knowledge of Hilton systems, brand standards, and sales resources.
- Current, hands-on Delphi sales and catering system experience is required.
- Proven experience selling banquets and meeting space, catering packages, and food and beverage services is required.
- Proficiency in Microsoft Office and company-approved reporting tools.
- Valid driver's license in the applicable state.
Preferred:
- Experience managing sales efforts across multiple market segments, including group, corporate, association, government, sports, and social business.
- Demonstrated experience with group room sales, banquet sales, meeting packages, and food and beverage opportunities.
- Experience developing and maintaining long-term client and account relationships.
Now Benefits list:
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Term Life and AD&D Insurance
- Employee Incentive Program
- Voluntary Life Insurance (self, spouse, and child)
- Hotel Stay Perks (Marriott and Hilton programs)
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Educational Reimbursement
- Paid Time Off
- Manager in Training Program (where applicable)
Now Work Environment and Physical Requirements:
- This position is based on-property in Charlotte, NC.
- Ability to travel locally for client appointments, community events, and sales calls.
- Ability to occasionally lift up to 20 pounds and frequently lift or move up to 10 pounds.
- Ability to stand, walk, and tour the hotel with clients as business needs require.
- Ability to maintain schedule flexibility based on hotel and client needs, including occasional evenings and weekends.
We already have schedule flexibility mentioned; we can include that under Schedule.
Now we need to avoid duplication: schedule flexibility appears both in Leaderships and Professional Standards and Work Environment. We'll include once.
Now we need to decide headings.
We'll create:
About the role
Position Summary ...
Responsibilities
- ...
Requirements
- ...
Qualifications
- ...
Skills
Maybe we can put proficiency in Microsoft Office, Delphi, Hilton systems etc. But those are already in Requirements. Could move some to Skills. However we must not create thin sections. Perhaps we can combine Requirements and Qualifications and Skills into two sections only. But we need to follow instruction: Use headings for those sections if they have real content. We have content for Requirements (mandatory), Qualifications (preferred), Skills (technical proficiency). Let's extract Skills: Proficiency in Microsoft Office and company-approved reporting tools; Working knowledge of Hilton systems, brand standards, and sales resources; Current hands-on Delphi sales and catering system experience; Valid driver's license. Those could be Skills. But we already have those in Requirements. To avoid duplication, we could assign Requirements to experience items, Qualifications to preferred experience, Skills to technical proficiencies and license. Let's list: Requirements (mandatory experience): - At least four years of progressive hotel sales experience, including direct responsibility for group sales and revenue production; equivalent education and relevant experience may be considered. - Previous Director of Sales or hotel Sales Manager experience with demonstrated leadership and supervisory responsibility. Qualifications (preferred experience): - Experience managing sales efforts across multiple market segments, including group, corporate, association, government, sports, and social business. - Demonstrated experience with group room sales, banquet sales, meeting packages, and food and beverage opportunities. - Experience developing and maintaining long-term client and account relationships. Skills: - Hilton hotel sales experience, with working knowledge of Hilton systems, brand standards, and sales resources. - Current
- .
Now we need to ensure we don't include duplicated lines. Also remove "Essential Duties and Responsibilities The following is a representative list of duties and is not exhaustive. Other duties may be assigned." That's boilerplate; we can drop that sentence but keep the duties.
Now let's extract duties.
From the text:
Sales and Business Development
- Develop and execute a proactive sales plan that generates qualified leads and increases revenue from groups, corporate accounts, association, government, sports, and social market segments.
- Conduct consistent outside sales calls, prospecting calls, networking activities, client appointments, and follow-up to secure new business and grow existing accounts.
- Build and maintain strong, long-term relationships with key clients, meeting planners, travel partners, and community organizations to drive repeat business and referrals.
- Solicit, negotiate, and close group room blocks, meeting packages, banquet events, and food and beverage opportunities that meet the hotel's revenue and profitability goals.
- Represent the hotel at trade shows, industry events, chamber functions, and community organizations to strengthen visibility and develop business opportunities.
- Achieve established weekly sales activity expectations and protect Prime Selling Time for direct revenue-generating efforts.
Group Sales and Client Management
- Sweep and mop floors in the kitchen, restaurant, and designated Food & Beverage areas. (weird but include)
- Qualify each opportunity, prepare compelling proposals and contracts, and guide clients through the sales process from initial inquiry through turnover and post-event follow-up.
- Conduct professional site tours that present the hotel's guest rooms, meeting and banquet space, food and beverage offerings, location, and service advantages.
- Partner closely with revenue management to evaluate pricing, need dates, displacement, and total account value before extending group and catering offers.
- Coordinate client requirements and group turnover details with operations, banquets, front office, food and beverage, and revenue management to support seamless execution.
- Anticipate, prevent, identify, and resolve client or operational concerns promptly and professionally.
- Listen actively, clarify client needs, and recommend solutions that align with the hotel's capabilities and revenue strategy.
Account and Sales Management
- Maintain complete and accurate account, contact, activity, lead, booking, and group history records in Delphi in accordance with PAH Management standards.
- Use Hilton sales systems, resources, and brand programs effectively, including completion of required RFPs and account submissions by established deadlines.
- Monitor booking pace, sales production, market trends, and competitive activity, then implement targeted strategies, promotions, and sales blitzes when needed.
- Prepare accurate sales forecasts, activity reports, production reviews, end-of-month reports, and annual plans in accordance with PAH Management SOPs.
- Analyze complex information, sales data, account production, and market intelligence to support sound business decisions.
Leaderships and Professional Standards
- Lead by example and uphold Hilton/Marriott and PAH Management standards.
- Identify sales challenges, recommend practical solutions, and take ownership of execution and results.
- Attend required hotel meetings, revenue strategy sessions, training, and brand programs.
- Participate in Manager on Duty coverage as required.
- Maintain regular attendance and schedule flexibility based on hotel and client needs, including occasional evenings and weekends.
- Perform additional projects or duties as assigned.
Now What You Bring Required:
- At least four years of progressive hotel sales experience, including direct responsibility for group sales and revenue production; equivalent education and relevant experience may be considered.
- Previous Director of Sales or hotel Sales Manager experience with demonstrated leadership and supervisory responsibility.
- Hilton hotel sales experience is required, with working knowledge of Hilton systems, brand standards, and sales resources.
- Current, hands-on Delphi sales and catering system experience is required.
- Proven experience selling banquets and meeting space, catering packages, and food and beverage services is required.
- Proficiency in Microsoft Office and company-approved reporting tools.
- Valid driver's license in the applicable state.
Preferred:
- Experience managing sales efforts across multiple market segments, including group, corporate, association, government, sports, and social business.
- Demonstrated experience with group room sales, banquet sales, meeting packages, and food and beverage opportunities.
- Experience developing and maintaining long-term client and account relationships.
Now Benefits list:
- Medical, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- 401(k) Retirement Plan
- Term Life and AD&D Insurance
- Employee Incentive Program
- Voluntary Life Insurance (self, spouse, and child)
- Hotel Stay Perks (Marriott and Hilton programs)
- Accident, Critical Illness, and Hospital Indemnity Insurance
- Educational Reimbursement
- Paid Time Off
- Manager in Training Program (where applicable)
Now Work Environment and Physical Requirements:
- This position is based on-property in Charlotte, NC.
- Ability to travel locally for client appointments, community events, and sales calls.
- Ability to occasionally lift up to 20 pounds and frequently lift or move up to 10 pounds.
- Ability to stand, walk, and tour the hotel with clients as business needs require.
- Ability to maintain schedule flexibility based on hotel and client needs, including occasional evenings and weekends.
We already have schedule flexibility mentioned; we can include that under Schedule.
Now we need to avoid duplication: schedule flexibility appears both in Leaderships and Professional Standards and Work Environment. We'll include once.
Now we need to decide headings.
We'll create: