Director of Rooms
About Us
At JW Marriott Anaheim Resort, luxury hospitality meets purpose and possibility. Located steps from Disneyland® Resort, the Anaheim Convention Center, and the vibrant Anaheim Garden Walk, our modern, design-forward hotel offers associates the opportunity to create meaningful guest experiences at one of Southern California’s premier destinations. With signature dining, a rooftop bar, resort-style amenities, and thoughtfully designed spaces focused on wellness and connection, we pride ourselves on delivering service that is both elevated and genuine. Our resort is conveniently accessible, with multiple public transit options nearby, making commuting easier for team members across Orange County. We also support our associates with free parking and complimentary hot buffet meals during breaks, because we believe taking care of our team is essential to taking great care of our guests.
Overview
Support General Manager in managing all aspects of the Rooms Department including Front Office, Guest Services, Housekeeping, and Laundry in order to achieve the guest satisfaction, operating and financial goals of the owner.
Essential Duties And Responsibilities
- Supervise all Rooms Department Managers on daily, weekly, monthly, and annual action plans related to property strategic plan.
- Communicate, both verbally and in writing, to provide clear direction to staff.
- Help realize and contribute to Rooms Standard Operating Procedures and Policies.
- Develop and execute Room’s division budget and revenue forecasts.
- Develop and implement controls for expense management.
- Utilize labor management tools to schedule and control labor costs.
- As a member of the Executive Committee for the property, the Director of Rooms is expected to help create and execute the financial objectives of the hotel.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Qualifications And Skills
- Minimum 3 years of management experience, preferably in both rooms and F&B.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Able to resolve guest, supervisor, and associate conflicts.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Benefits
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.
- Vacation, Sick and Holiday programs.
- Pet insurance through the ASPCA.
- 401(k) Savings Plan with matching funds.
- Discounts through our 'YouDecide' and Hotel Room Discount programs.
Compensation
Salary Range: $120,000.00 - $130,000.00 Annually
Tipped/Service Charge Eligible?
No
Discretionary Performance Bonus Eligible?
No