Director of Rooms

About the role

The Director of Rooms is responsible for overseeing all aspects of the hotel's room operations, ensuring that guest rooms and common areas are clean, safe, and ready for guests. This includes managing the day-to-day staffing, training, and performance of the team, as well as maintaining high levels of guest satisfaction.

Responsibilities

• Participate in the preparation of the annual department operating budget and financial plans. Monitor budget and control expenses with a focus on labor costs and guest consumed items.
• In partnership with other department heads, identify additional sales opportunities to enhance revenue. Drive promotions and participate in revenue management.
• Ensure all credit and financial transactions are handled in a secure manner.
• Direct day-to-day staffing requirements, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with governmental regulations. Ensure staff is properly trained on quality, service, and safety standards and has the tools and equipment to carry out job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Recommend and/or initiate salary, disciplinary or other staffing/human resources-related actions in accordance with company rules and policies.
• Manage on-site security program and manage inventory and equipment to ensure needed items are replenished in a timely and efficient manner while minimizing waste.
• Organize and promote health and safety training for the departments in your oversight and ensure team members are working safely.
• Manage all aspects of the Revenue Generation.
• Uses strategic techniques to design, build, and promote packages, specials/offerings to increase occupancy and revenue across our portfolio of properties.
• Collaborative efforts with the Sales and Marketing Team.
• Maintains confidentiality of all guest information and pertinent hotel data.
• Keeps accurate and complete records of reservations, messages and other required information.
• Adjusts rate specials and discrepancies.
• Performs other duties as assigned.
• May also serve as manager on duty.

Requirements

• Bachelor’s degree / higher education qualification / equivalent in Hotel Management, plus 4+ years of related experience, including management experience.
• 2-3+ years with a Franchise Marriott hotel, preferrable an Autograph Collection.
• Strong written and verbal communication skills required.
• Strong working knowledge of hotel front office, housekeeping operations and accounting procedures.
• Strong working knowledge of the hotel’s property management and point of sale systems.
• Strong computer literacy in Microsoft Office, especially Word, PowerPoint and Excel.
• Financial management skills, including budget management, expense control and analysis of Profit and Loss statements.
• Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building.
• Weekend availability required.

Qualifications

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Skills

• Strategic thinking and planning.
• Customer service and hospitality.
• Team leadership and management.
• Financial management and budgeting.
• Technology proficiency (Microsoft Office).
• Health and safety protocols.

Benefits

As a Director of Rooms at The SOMM Hotel & Spa Autograph Collection, you will enjoy a competitive compensation package, including a comprehensive benefits program that may include:

• Health insurance
• Retirement savings plan
• Flexible spending accounts
• Employee assistance programs
• Professional development opportunities

Pay

Compensation is commensurate with experience.

Schedule

This position requires weekend availability.

Equal Opportunity Employer

The Autograph Collection is an equal opportunity employer.