Director of Rooms - Aman New York

Responsibilities

• Protect and uphold the Aman brand by delivering thoughtful, genuine, and personalized guest experiences.
• Lead the daily operation of the Front Office, Housekeeping, Guest Experience, and will support the Concierge department.
• Maintain departmental standards, policies, and operating procedures, identifying opportunities for continuous improvement.
• Monitor guest feedback and implement service improvements to enhance the overall guest experience.
• Ensure effective communication and collaboration across all hotel departments.
• Manage departmental budgets, forecasts, payroll, labor, purchasing, and operating expenses.
• Conduct regular operational audits and quality inspections.
• Develop managers and colleagues through ongoing training, performance feedback, and succession planning.
• Partner with Engineering to oversee preventative maintenance and deep cleaning programs.

Requirements

• Minimum five years of leadership experience within the Rooms Division of a luxury hotel.
• Strong operational knowledge of Front Office, Housekeeping, Guest Experience, and Concierge.
• Proven ability to lead, develop, and motivate high-performing teams.
• Strong financial acumen with experience managing budgets, labor, payroll, and operating expenses.
• Excellent communication, leadership, organizational, and problem-solving skills.
• Able to prioritize multiple responsibilities while maintaining exceptional attention to detail.
• Strong guest relations and service recovery skills.
• Proficiency in Microsoft Office and hotel operating systems.
• Able to work a flexible schedule, including weekends, evenings, and holidays.
• Professional demeanor with the highest level of integrity, discretion, and confidentiality.

Benefits

• Comprehensive and generously-subsidized health benefits program
• Safe Harbor 401K Plan
• Complimentary Stays at other Aman properties
• Discounts at Aman New York restaurants and Aman Retail online store
• Wellness events throughout the year

Pay

Annual compensation range: $145,000 - $170,000

Schedule

Flexible schedule, including weekends, evenings, and holidays.