Director of Risk Management

About the Role

Lead the development, implementation, and oversight of risk management strategies for a diversified portfolio of multi-family real estate assets. This role identifies, assesses, mitigates, and monitors risks impacting property operations, financial performance, tenant safety, and regulatory compliance. Manage communication with insurance companies regarding pending claims, ensure timely renewals, coordinate property inspections, and analyze lawsuits. Provide training to all team members, including onsite staff, regionals, and regional vice presidents, on the company's risk management policies and procedures.

Responsibilities

• Risk Management Strategy
  • Develop and implement a comprehensive risk management framework aligned with company goals and regulatory requirements.
  • Identify operational, legal, financial, environmental, and reputational risks across the real estate portfolio.
  • Lead regular risk assessments and gap analyses across asset types and business units.
  • Develop, streamline, and implement corporate risk management policies, processes, and procedures.
• Property & Tenant Risk Oversight
  • Analyze and mitigate risks related to tenant operations, leasing, site security, property conditions, and third-party vendors.
  • Oversee claims management process for property damage, liability, and tenant incidents.
  • Support property and asset managers in managing site-specific risks and emergency protocols.
  • Schedule site inspections with adjusters and insurance providers and ensure onsite and corporate teams have the required documentation.
  • Responsible for documentation and endorsement of lender and insurance requirements for acquisitions and property management operations.
  • Assist with onsite training, property inspections, due diligence, vendor paperwork, and audits.

Requirements

• 10+ years of progressive experience in risk management, insurance, or compliance.
• Minimum of 5 years of experience in a leadership role within real estate or property management.
• Strong knowledge of insurance markets, real estate and employment law, tenant risk, and property operations.
• Knowledge of risk, insurance, and liability principles and concepts.
• Knowledge of applicable regulatory and legal obligations, rules and regulations, industry standards, and practices.
• Excellent interpersonal and relationship management skills to establish and maintain productive relationships with brokers, partners, owners, lenders, and clients.
• Strong organizational, time management, and project management skills to track, report, and manage multiple projects and deadlines.
• Demonstrated ability in written and oral communication to convey ideas persuasively.
• Ability to gather and analyze market information, identify trends, and formulate action plans.
• Working knowledge of the multifamily housing industry, preferably in third-party management.
• General understanding of the real estate industry, particularly multi-family housing and third-party management.
• Proficiency in Microsoft Word and Excel.
• Excellent analytical and critical thinking skills.
• Strong negotiation skills with insurers and legal counsel.
• Familiarity with property management software such as Resman, Origami, and other industry tools.
• Exceptional leadership abilities.

Qualifications

• Master’s degree such as MBA or MS in Risk Management preferred.
• Juris Doctorate preferred (passing the bar is not required).
• Relevant risk management certifications such as CPCU, ARM, CRM, RIMS Fellow, or CRMP preferred.

Reports to: President of Operations
Supervises: Risk Manager