Director of Risk Management

About NYC Health + Hospitals

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers.

Duties & Responsibilities

The Director of Continuing Professional Education (CPE) and Risk Management serves in a dual leadership role, providing strategic direction, oversight, and integration of system-wide continuing professional education and partnering with executive leadership on risk management initiatives across NYC Health + Hospitals.

• Oversee optimization and functionality of VOICE and HighMarks CE platforms, including system enhancements and module development (e.g., Root Cause Analysis, Risk Register).
• Collaborate with IT to resolve system issues and implement improvements.
• Establish governance for user access, system configuration, and data integrity.
• Ensure availability of standard and ad hoc regulatory reports for site surveys and audits.
• Directs and oversees accredited continuing education programs across disciplines.
• Maintains organizational sponsorships and ensures compliance with accrediting bodies’ standards.
• Establishes policies, procedures, and workflows for CE program development, application review, credit issuance, and record retention.
• Expands and pursues additional sponsorship opportunities to meet evolving organizational needs.
• Identifies organizational risk through data analysis of good catches/near misses, incidents, complaints. The goal is to identify trends, contributing factors and root causes.
• Manages union and non-union CPE employees.
• Provides guidance to hospital medical staff, nurse, therapy, psychologists and social work leads as they plan educational activities.
• Content review of the proposed activity or its related materials must promote improvement or quality in healthcare.
• Maintains proficiency and working knowledge of changes in sponsor’s requirements to maintain provider status.
• Builds and implements guidelines to manage the workflow of continuing education process for course approval.

Minimum Qualifications

• Master’s degree from an accredited college or university in Risk Management, Health Administration, Business Administration or in a related health care specialization, and three (3) years of experience in risk management, control, and prevention, leading and implementing quality and risk management programs, managing and analyzing risk data, and performing other functions related to risk management in a hospital or a health care setting, one (1) year of which must have been in a responsible administrative, managerial or supervisory capacity;
• Bachelor’s degree from an accredited college or university in fields, as described in “1” above, and four (4) years of risk management experience, as described in “1” above, two (2) years of which must have been in a responsible administrative, managerial or supervisory capacity;
• Bachelor’s degree in the disciplines as described in “1” above; and two (2) years of clinical, patient care or equivalent experience in a hospital or health care setting, plus two (2) years of related experience, as listed in “1” above, one (1) year of which must have been in a responsible administrative, managerial or supervisory capacity;
• A satisfactory equivalent of education, training, and/or experience. Certified Professional in Healthcare Risk Management (CPHRM) or current license and registration to practice as a Professional Nurse, Nurse Practitioner or other similar clinical designation, may be substituted for one (1) year of experience, however, all incumbents must have at least a bachelor’s degree and one (1) year of responsible administrative, managerial or supervisory experience, as described in “1” above.

Department Preferences

• Proficient in Microsoft Office Suite
• Excellent computer skills
• Excellent oral and written communication
• Ability to convey information in understandable terms to all customers
• Positive and pleasant attitude conducive to teamwork
• Self-motivated with strong organizational and analytic skills
• Ability to build and lead a team.
• Detail-oriented.
• Bachelor’s degree in nursing or higher. A Master’s degree can be in Healthcare or a related field.
• Maintain current unencumbered licensure as a Registered Professional Nurse.
• A minimum of five (5) years in the area or Nursing Education or acute care nursing preferred.

Benefits

• Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
• Retirement Savings and Pension Plans
• Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
• Loan Forgiveness Programs for eligible employees
• College tuition discounts and professional development opportunities
• College Savings Program
• Union Benefits for eligible titles
• Multiple employee discounts programs
• Commuter Benefits Programs

How To Apply

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