Director of RevOps (CX Ops)

About the Opportunity

The company is redefining responsible data use for the AI era. Its Data Permissioning Platform serves as a new layer of business technology, enabling brands to collect, control, and activate permissioned, privacy-safe data across all devices, systems, and third-party applications. Brands globally leverage this platform to streamline privacy and consent operations, enhance revenue from advertising, data, and AI initiatives, and foster trust with customers and partners.

About the Team

The successful candidate will collaborate closely with leaders and teams across Customer Experience, Sales, Partnerships, and Marketing, including Customer Success Managers, Professional Services, Support, Account Executives, and BDRs. Through their work, they will embody the organization's values of passion, growth, grit, collaboration, and integrity. The team is dedicated to continuous learning and is receptive to feedback. The company is experiencing rapid growth and is scaling its operations to further accelerate this expansion. The new colleague will thrive in a fast-paced environment.

About the Role

In this role, the individual will be responsible for Customer Experience Operations and Partner Operations, while also providing hands-on support for Sales Operations. This position reports directly to the VP of Revenue Operations & SMB Sales, partnering closely on the broader revenue operations agenda across go-to-market and post-sale motions. Operations within the organization sits at the intersection of systems, process, and data. The focus is on designing systems that minimize manual processes where reasonable, building for scalability rather than temporary automation. These systems will capture the data necessary to analyze go-to-market processes, with these analyses driving the next cycle of process and systems improvements. The organization believes AI is transforming the capabilities of lean operations teams. Instead of establishing separate operations leads, system administrators, and analyst pods, the company is seeking an exceptional operator who will leverage AI to cover this scope, streamlining systems improvements and building AI-powered tools that provide direct access to data and analysis for leaders across the business. This is a remote role within the United States.

Required Qualifications

• 10+ years in operational roles at SaaS companies
• 5+ years supporting Customer Success, Professional Services, Support, and/or Renewals teams
• Demonstrated track record of designing and implementing business systems (CRM, CS platforms, support tooling, billing/renewal infrastructure) built to scale
• Demonstrated experience running analyses that informed process and systems changes

Qualifications and Characteristics

• Demonstrated, hands-on use of AI to multiply output in systems work, analytics, or tool-building; candidates should be prepared to showcase their work
• Comfort operating as a senior individual contributor, functioning as the operations team augmented by AI
• Demonstrated ability to translate operational and systems work into measurable business value
• History of success working as part of a virtual global team environment
• Exceptional time management and people alignment skills
• Bachelor's degree or equivalent
• Able to legally work in the United States
• English language fluency (spoken and written)

Compensation and Benefits

The US Base Salary range for this full-time position is $200,000 – $220,000, plus bonus, equity, and benefits. Salary ranges are determined by role, level, and location. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.