Director of RevOps

Accountabilities

• Own the operational foundation supporting revenue growth across customer-facing teams.
• Design scalable systems, improve processes, leverage data insights, and apply AI-driven solutions to help teams operate more efficiently and make informed decisions.
• Build analytical frameworks that identify churn risks, expansion opportunities, services performance, customer trends, and operational efficiencies.
• Develop and maintain partner operations infrastructure, including onboarding, deal registration, co-selling processes, partner performance reporting, certifications, and program measurement.
• Support sales operations through pipeline management, forecasting processes, CRM improvements, and operational insights for sales leadership.
• Design durable systems and workflows that reduce unnecessary manual effort while creating long-term operational value.
• Evaluate automation opportunities by assessing business impact, scalability, and return on investment.
• Use AI tools to accelerate systems development, process improvements, reporting, and operational analysis.
• Build AI-powered tools and self-service reporting capabilities that allow leaders across the organization to access insights quickly.
• Translate operational data into clear recommendations, business cases, and strategic improvements.

Requirements

• Experienced revenue operations professional with a strong background in SaaS environments, business systems, analytics, and cross-functional leadership.
• Comfortable operating as a senior individual contributor, taking ownership of complex operational challenges while using technology and AI to maximize impact.
• 10+ years of experience in operational roles within SaaS or technology companies.
• 5+ years supporting Customer Success, Professional Services, Support, Renewals, or similar post-sale functions.
• Hands-on experience with platforms such as Salesforce, HubSpot, Gainsight, or similar business operations tools.
• Demonstrated ability to use analytics and reporting to influence process improvements and business decisions.
• Strong understanding of revenue operations principles, including customer lifecycle management, forecasting, pipeline processes, and operational efficiency.
• Proven experience using AI tools to enhance systems work, analytics, automation, or internal tool development.
• Ability to translate complex operational challenges into measurable business outcomes.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and stakeholder management abilities across global, cross-functional teams.
• Comfortable working independently in a fast-paced, remote environment.
• Strong organizational skills with the ability to manage multiple priorities.

Benefits

• Competitive base salary range of $180,000 - $220,000 annually.
• Additional bonus opportunities and equity participation.
• Comprehensive benefits package.
• Remote work flexibility within the United States.
• Opportunity to work with innovative AI-powered operational tools and technologies.
• High ownership role with direct influence on company growth strategy.
• Collaborative culture focused on learning, feedback, and continuous improvement.
• Opportunity to build scalable systems and processes in a rapidly growing organization.