Director of Revenue Enablement

PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world's leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows.

Responsibilities

• Build, lead, and develop a team of revenue enablement professionals — setting priorities, coaching for growth, and ensuring consistent execution across programs
• Identify gaps in attainment, knowledge, and adherence to process, and create effective training to upskill the revenue team
• Own and continuously evolve PolyAI's adoption of Command of the Message (CoM) and MEDDPPICC as our qualification and deal-management framework, in partnership with Force Management, including live training, certification, and reinforcement across AEs, BDRs, SCs, and AMs
• Drive adoption and ongoing evolution of PolyAI's AI-powered enablement stack, including our Claude Code Deal Advisor skill (which grounds deal guidance in CoM/MEDDPPICC and pulls from Salesforce, Gong, and internal intelligence tools) and other emerging AI tooling for the revenue org — partnering with RevOps, Enablement, and IT on rollout, workshops, and measuring adoption and impact
• Manage and grow LetterAI as PolyAI's revenue enablement hub and content library — including landing pages, eLearning pathways, certifications, and content used across the sales funnel — as well as any adjacent tools in the enablement stack
• Work cross-functionally to create and maintain training content, messaging, and onboarding curriculum, including keeping content current as product, pricing, and competitive positioning evolve
• Support improving ramp time by running onboarding programs for AEs, BDRs, SCs, and AMs
• Organize training events (e.g., Sales Bi-weekly, RevUp Hour) for new releases of content, customer learnings, product updates, and sales process changes
• Gather feedback from AE, BDR, SC, and AM teams to support continuous improvement of enablement programs, particularly in tracking various stages of the sales funnel and recognizing what content and training needs to be created in order to improve conversion and close rates

Requirements

• 5+ years in full sales cycle and/or sales enablement experience at a high growth startup (ideally have a combination of both)
• Experience building, managing, and developing a team, ideally within sales enablement or a related revenue function
• Experience building and managing sales onboarding and ongoing enablement (plus if you were the first sales enablement hire and grew a team)
• Direct experience with Force Management's Command of the Message and/or MEDDPPICC (or a comparable value-based sales methodology), with the ability to train and certify a team on it
• Comfort driving adoption of AI-enabled sales tools (e.g., Claude/Claude Code, conversation intelligence platforms like Gong, revenue enablement platforms like LetterAI or similar) — you don't need to be technical, but you should be genuinely curious about how AI changes seller workflows and be able to champion that change management
• Ability to create and train on GTM curriculum using modern enablement/content platforms
• Excellent presentation skills
• Strong verbal and written communication skills
• Experience with contact center solutions is a plus

Pay

We offer location-based compensation for this role:

• Tier 1 (NYC & San Francisco): Base salary of $190,000 – $230,000
• Tier 2 (All other U.S. locations): Base salary of $175,000-$200,000

This role is also eligible for a target annual bonus of 20%, with total on-target earnings (OTE) dependent on performance. Final compensation will be determined based on experience, qualifications, location, and the scope of the role. This position also includes equity in the business.

Benefits

• Participation in the company's employee share options plan
• 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
• Life Insurance, STD and LTD
• The opportunity to contribute to the company's 401k plan
• Flexible PTO policy + 11 designated company holidays
• Annual learning and development allowance
• One-off WFH allowance when you join (e.g., noise-cancelling headphones or a comfortable desk chair)
• Enhanced parental leave
• Company-funded fertility and family-forming programmes
• Menopause care programme with Maven