Director of Revenue

About the role

The Director of Revenue is responsible for maximizing resort revenue through strategic revenue management, distribution strategy, and effective oversight of the Guest Experience/Reservation Sales department. This position leads day-to-day revenue and yield operations while ensuring revenue management systems and processes are effectively utilized to drive occupancy, revenue, conversion, and guest satisfaction.

Responsibilities

• Oversee the resort's revenue management and distribution strategy and manage day-to-day yield operations.
• Conduct daily pickup analysis and make strategy adjustments based on current performance and market conditions.
• Analyze occupancy, revenue, booking pace, and other key performance indicators to identify trends and opportunities.
• Conduct competitive benchmark studies and monitor relevant market trends.
• Create and maintain a 12-month rolling demand calendar.
• Partner with resort leadership to align revenue strategies with overall business objectives.
• Create, implement, and adjust pricing strategies to maximize revenue opportunities.
• Analyze STAR reports and other industry and internal performance reports.
• Prepare and communicate a weekly dynamic forecast, including expected results, variances, and comparisons to budget.
• Run daily pace reports and communicate performance, trends, and recommended strategies to the management team.
• Communicate revenue trends and recommendations to the General Manager, Hotel Operations, and Sales & Marketing leadership, particularly regarding pricing, policies, packages, and marketing opportunities.
• Participate as a key member of the resort's Revenue Management team.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, Finance, Economics, or a related field.
• 3-10 years of progressive hotel or resort revenue management experience.
• Experience in a multi-property, luxury, or resort environment preferred.
• High proficiency in Revenue Management Systems (RMS), Property Management Systems (PMS), and Central Reservation Systems (CRS).
• Experience with Agilysys and NAVIS/IDeaS systems is highly preferred.
• Strong analytical, forecasting, pricing, and yield management skills.
• Ability to communicate revenue strategies and recommendations effectively with senior resort leadership.