Director of Resource Management

About the role

MRM is part of the Omnicom Precision Marketing activation practice, integrating CRM platform expertise, journey management, and first-party data capabilities with creative excellence and performance capabilities to deliver intelligent activation across the full funnel with data-driven decisioning at scale. MRM is a modern relationship marketing agency dedicated to building enduring brand relationships, specializing in CRM, Customer Experience, and Commerce with data and martech at the core.

Responsibilities

• Identify and manage resourcing needs across creative departments for all potential and assigned projects.
• Serve as liaison between Project Management and team leads across Account, Creative, Technology, Strategy, UX, Medical Editing, and Regulatory Operations regarding resourcing for all deliverables.
• Collaborate with Finance, HR, Talent Acquisition, and third-party staffing vendors to facilitate appropriate staffing based on project requirements.
• Ensure timely delivery by managing project resourcing and communicating resourcing issues that may impact deadlines to project managers.
• Evaluate data in resource management tools to understand workload for full-time and freelance staff across all departments.
• Partner with Project Management to identify and solve resource challenges to ensure projects are properly staffed to meet client deadlines.
• Balance workload across teams by managing utilization, resolving under or overallocation, and leveraging freelance and/or offshore support as needed.
• Maintain visibility into current and upcoming project and business development activities to anticipate resourcing needs and adjust priorities accordingly.
• Run weekly resource meetings and facilitate resourcing issue resolution with Project Management and department leads.
• Manage resourcing forecast reports for all departments based on input from weekly meetings.
• Monitor team hours against project budgets and align resourcing decisions to financial goals.
• Work with department leads to identify appropriate resource requirements for each account and project based on skillset, experience, and project requirements.
• Receive, analyze, and report on weekly utilization reports to department leads.
• Identify need for freelance talent and collaborate with Talent Acquisition and third-party staffing vendors to staff accordingly.
• Partner with third-party staffing vendors to manage freelance onboarding and offboarding, contract extensions, and weekly payroll processing.
• Collaborate with Finance, IT, and HR to ensure accurate, timely, and compliant freelance administration and budgeting.
• Build and maintain a network of internal and external talent to support flexible resourcing needs.
• Recommend process improvements for Resource Management.

Requirements

• 8–10 years of project management or resource management experience in an advertising agency; health agency experience a plus.
• Bachelor’s degree required.
• Experience working within a workflow operational tool such as Workfront required.
• Proficiency in Microsoft Office applications, including Microsoft Excel.
• Assertive conflict-resolution and problem-solving skills.
• Confidence in meeting with department leads to recommend resource solutions.
• Clear and concise written and verbal communication skills.
• Strong interpersonal, organizational, and presentation skills.
• Highly detail-oriented with ability to work autonomously.
• Ability to manage multiple tasks and tight deadlines with confidence and ease.

Pay

Up to $115,000; actual salary will depend on factors including market considerations, budget, tenure, and the individual’s background, experience, and qualifications.

Schedule

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, with potential for increased in-office requirements over time.