Director of Residential Program Services - Bronx

Job Type: Full-time

About the Role

ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC, provides a multitude of services to people with developmental disabilities. With a staff of 3,000, ADAPT empowers the lives of the people we support through innovative and comprehensive services. The organization offers paid training, competitive benefits, and a team culture of learning, support, collaboration, and career growth across many locations in New York City.

Responsibilities

• Ensures that all measures for safety and well-being are maintained at the highest level.
• Provides overall direction, guidance and supervision to staff at assigned residential program(s).
• Facilitates staff meetings with program staff on a regular basis.
• Interviews, hires, evaluates, orients, trains, provides progressive discipline and, when necessary, terminates insubordinate staff.
• Maintains records on insubordinate staff such as level of performance, specific deficiencies, performance improvement sessions, training records, etc.
• Facilitates individual supervisory meetings with staff to discuss program, personnel or training needs and assesses their performance.
• Responds to program and work‑related questions, problems and complaints from staff, families and outside regulatory agencies.
• Ensures that assigned sites are kept clean, neat, healthy and safe.
• Oversees the development of policies and procedures for assigned programs.
• Ensures program complies with agency policies and procedures.
• Ensures programs are meeting goals and the people we support are receiving optimum care.
• Represents division on agency committees and at outside meetings.
• Develops, secures approval of, and monitors budget for residential program(s).
• Develops long‑range program plans including new programs for Residential Services.
• Performs specific projects as assigned.
• Oversees preparation for outside regulatory audits.
• Makes recommendations and implements new programs and services for assigned program(s).
• Prepares various concise written reports as assigned.
• Conducts investigations at other agency programs, as assigned.
• Ensures program complies with all OPWDD and other agency regulations.
• Provides on‑call responsibility 24/7.
• Performs related duties as requested.

Qualifications

• Bachelor’s Degree in Human Services or related field.
• At least seven years of progressively more responsible managerial experience, preferably with the developmentally disabled population.
• Valid New York State Driver’s License is preferred.
• Excellent written and verbal communication skills, with the ability to connect with and engage diverse audiences.
• Ability to achieve goals and deliverables through coordination of many individuals and activities.
• Ability to accept and work within a wide variety of cultural, educational, and religious differences.
• Willingness and drive to grow and develop programs and opportunities.
• Ability to multitask in a fast‑paced environment with tight deadlines.
• Exhibits professional ethics, discretion, and courtesy when dealing with others.
• Strong leadership and management skills with the ability to motivate staff, volunteers, and interns.
• Demonstrates proactive approaches to problem‑solving with strong decision‑making capability.
• Highly resourceful team‑player, with the ability to also be extremely effective independently.
• Establishes and maintains positive and supportive rapport with staff and supported persons as well as with volunteers, aiding in retention and providing coaching as needed.
• Passion for ADAPT’s mission and a commitment to the non‑profit disability sector.

Compensation

$65,000 – $75,000 annually.