Director of Residential Operations (On-Campus Living)
About the role
This position is a leadership and management role in Homewood Student Affairs, overseeing residential housing operations and fiscal and administrative management for On-Campus Living.
Responsibilities
Direct supervision of 2 professional staff and indirect supervision of 7 professional full-time staff and approximately 30 student employees.
Project housing occupancy needs for first-year students and second-year students for their two-year residency requirements.
Collaborate with the Executive Director to determine residential room rates and provide suggested adjustments to University Student Services (USS) for approval.
Oversee the proper implementation of commuter exemption requests from the two-year residency requirement.
Oversee annual revisions of student housing contracts, printed and online housing information, policies, procedures, and other materials.
Collaborate with the Executive Director to develop a 5-year plan for summer conferences, with a primary focus on expanding external partnerships.
Oversee the daily operations and administration of university summer conferences, ensuring a seamless experience for all participants.
Oversee the development of departmental Standards Operating Procedures (SOP) and ensure annual revisions and proper execution across areas.
Create and maintain a centralized and comprehensive resident support/service team that supports On-Campus Living.
Administers recurring or daily functions or processes necessary for business execution and identifies opportunities for improvement or efficiencies.
Ensure the effective operational management of all mailrooms for on-campus students’ mail, including staffing and working with the various delivery agents (i.e., USPS, UPS, FedEx, etc.).
Assess student satisfaction in housing through formal and informal means, such as benchmarking surveys, customer satisfaction, phone surveys, and student focus groups.
Resolve conflicts with students, parents, and other university partners in matters related to housing issues/concerns.
Work with the Executive Director to determine annual operating and capital budgets by gathering the necessary information and contributing to the development of proposals and projections.
Aid in the development of long-term pro formas to assist the department in forecasting revenues and expenditures for planning, including operating, maintenance, improvement, and capital budgets.
Oversees and verifies all departmental revenue and expenditures from origination to posting.
Direct and create technology efforts that will enhance staff and student roles, including oversight of Housing Management System (StarRez) and all associated projects involving StarRez.
Ensure technology needs are met, including system integration to university-wide enterprise systems and stand-alone third-party vendor products.
Be informed of new issues and trends in higher education for students in university housing.
Research, gain consensus from staff and students, and write proposals for change to submit to the Executive Director.
Represent On-Campus Living on division-wide and university-wide committees.
Co-lead with the Director of Residential Experience about the coordinated efforts for students to move in and move out of university housing.
Perform other duties assigned.
Qualifications
Master's Degree in Higher Education/College Student Personnel or closely related field.
Seven years' experience in residence life/housing operations.