Director of Resident Well-Being

About the role

The Director of Resident Well-Being plays a pivotal role in ensuring the quality, consistency, and impact of resident services across Plymouth Housing’s portfolio. This position leads the implementation of a new model of case management services and supervision, providing strategic direction to Resident Well-Being Managers and their care teams.

Responsibilities

• Develop and operationalize resident well-being strategies that incorporate fidelity to housing models such as FCS and PSH, in collaboration with the VP of Quality, Innovation, and Health.
• Provide leadership and supervision to Resident Well-Being Managers and care teams, fostering learning, consistency, and shared accountability.
• Partner with Directors of Portfolio Management, Housing Operations, and Facilities to ensure coordinated support around incidents, housing stability, and community well-being.
• Oversee quality assurance activities such as documentation reviews, data monitoring (KPIs), and policy updates to strengthen service delivery.
• Identify service gaps and lead program or policy improvements that address emerging resident needs.
• Collaborate with internal and external partners—including Integrated Health, Risk Management, and Safety—to align safety planning and behavioral health services.
• Promote organizational learning by facilitating PSH best practice training and supporting cross-portfolio collaboration.
• Assist in budget development, expense approvals, and compliance monitoring to ensure fiscal responsibility.

Requirements

• Bachelor’s degree in human services, social sciences, or related field; an equivalent combination of education and experience may be considered.
• Master’s degree in a related field preferred.
• Seven (7) years of progressively responsible experience delivering permanent supportive housing or related services to diverse populations, including those experiencing homelessness.
• At least four (4) years of experience supervising or managing staff and leading care teams.
• Three (3) years of experience in program development related to housing, nonprofit, or community behavioral health.
• Two (2) years of experience with quality assurance and quality improvement (QA/QI) processes.
• Two (2) years of experience developing or implementing safety and crisis intervention strategies.

Qualifications

• Builds trust and works respectfully with people from many backgrounds and lived experiences, contributing to safe, welcoming housing communities where residents experience dignity, choice, and belonging.
• Uses self-awareness and humility to communicate effectively across differences, adapt approach, and treat people with fairness and respect.
• Demonstrates strategic thinking and the ability to operationalize complex programs.
• Skilled trainer and facilitator with proven experience leading teams through change.
• Deep understanding of housing first, harm reduction, trauma-informed care, and relationship-based approaches.
• Ability to respond effectively in high-stress situations involving behavioral health, crisis, or trauma-related needs.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams, Smartsheet) and data tracking systems.
• Excellent written, verbal, and interpersonal communication skills.

Benefits

We offer a comprehensive benefits package for Full-Time employees, including Medical, Dental, Vision, PTO, and 403(b) options. Additionally, employees have access to supplementary benefits such as the Employee Assistance Program, a subsidized ORCA pass, and more.

Pay

New hires may earn a salary ranging from the minimum to the midpoint of the pay scale, with education and experience taken into consideration.

Schedule

This is a full-time position with benefits.

Location

LOCATION Greater Seattle, WA (Hybrid)

Join our mission

JOIN OUR MISSION TO END HOMELESSNESS Plymouth Housing is a nonprofit organization that develops and operates permanent supportive housing for single adults who have experienced chronic homelessness. With apartment buildings throughout King County, we believe everyone deserves a safe home and the opportunity to thrive. That’s why we provide long-term housing paired with on-site services that promote stability, health, and community.

Our culture

Our culture is rooted in dignity, respect, and shared responsibility: We practice hospitality, communicate with care, and collaborate across differences. We value lived experience, cultural responsiveness, and approaches grounded in harm reduction, trauma-informed practice, and resident choice. We look for people who are committed to safety, learning, and continuous improvement — and who bring steady, values-aligned service in moments that are complex or high-stress.

Equal Opportunity Employer

Plymouth Housing is an equal opportunity employer. We recruit, hire, train, and promote employees based on merit and business needs, and without regard to race, color, creed, religion, national origin, ancestry, citizenship or immigration status, sex (including pregnancy, gender identity, and sexual orientation), age, marital status, physical, sensory, or mental disability, honorably discharged veteran or military status, or any other status protected by applicable federal, state, or local law.