Director of Resident Care

About the role

Milestone is one of the fastest-growing senior living operators, with 100+ years of combined industry and hospitality experience. We focus on teamwork, creativity, and making a real impact for our residents and staff. We’re seeking a Director, Resident Care to lead clinical operations and coordinate resident care in our Assisted Living community. Reporting to the Director, Health and Wellness or Executive Director, you’ll oversee resident care staff, ensure compliance with regulatory standards, and maintain high-quality care and resident satisfaction.

Responsibilities

• Ensure all residents are evaluated prior to move-in and with changes in condition
• Communicate with residents, families, and staff to meet individual needs
• Participate in care conferences and update service plans accordingly
• Hire, train, schedule, and supervise Care Partners and activity staff
• Manage staff performance, provide coaching, and ensure compliance with HR guidelines
• Verify associate hours, manage staffing schedules, and ensure coverage within budget
• Assign and monitor resident health activities such as blood pressure and weight checks
• Monitor medication administration, conduct audits, and assist with medication management
• Observe residents’ health status and report significant changes to Director, Health and Wellness
• Conduct pre-move-in screenings and ensure all documentation is complete
• Perform ongoing assessments of resident physical and psycho-social needs
• Coordinate resident appointments and in-house ancillary services
• Maintain resident records, perform MAR reviews, and ensure compliance with documentation standards
• Participate in emergency response, community functions, and family events
• Provide guidance for the Activity Program and oversee inventory within budget
• Ensure Continuous Quality Improvement (CQI) activities are completed and compliance is maintained
• Maintain compliance with all local, state, and federal regulations including HIPAA, OSHA, and Blood Borne Pathogen Guidelines
• Promote a safe work environment and ensure staff adhere to safety standards
• Foster teamwork, take initiative, and support coworkers, residents, and visitors
• Perform other duties as assigned

Requirements

• Minimum three years’ experience in Assisted Living
• Proven management experience required
• Certified as Med Aide as required by state law; maintain current certification
• Ability to stand, walk, sit, use hands, reach, stoop, kneel, crouch, climb, and balance
• Ability to talk, hear, and use vision effectively
• Ability to lift and assist residents as needed, up to 50 lbs occasionally

Qualifications

• Associate’s or Bachelor’s Degree strongly preferred in a related field
• Proficiency in Microsoft Windows, Word, Excel, and Outlook preferred

Skills

• Compassion for and desire to work with older adults
• Strong verbal and written communication skills
• Ability to solve practical problems, manage budgets, and interpret instructions
• Ability to effectively communicate with residents, families, staff, and vendors
• Experience managing staff schedules, training, and performance

Benefits

• Medical, Dental, Vision (full-time employees)
• 401(k) with employer match
• Generous PTO
• Pet insurance
• Perks at Work
• Employee Assistance Program
• Voluntary benefits options

Pay

$26.00 - $29.00 per hour paid bi-weekly

Schedule

Occasional weekend, evening, or night work and on-call as needed