Director of Resident Care

About the role

Director of Patient Services oversees resident care operations in a supportive, home-like environment. The role leads care planning, manages medication processes, and coordinates with physicians, home care, and outside providers to ensure safe, resident-centered outcomes.

Responsibilities

• Ensure regulatory, policy, and compliance standards are met across resident care.
• Supervise nursing and care teams, supporting effective staffing, workflows, and performance.
• Lead quality improvement initiatives, including incident review and corrective action.
• Oversee staff training and competency development related to care delivery and medication management.
• Coordinate communication among clinical teams, providers, and families to support resident needs.
• Promote a culture of dignity, safety, compassion, and continuous improvement.

Qualifications

Senior-care experience, strong leadership and communication skills, thorough knowledge of compliance and resident care practices, and a demonstrated commitment to improving residents’ quality of life.