Director of Residences

About the role

As Director of Residences, you will lead the strategic and operational direction of Rosewood Calistoga's exclusive collection of 20 luxury residences, creating an environment where homeowners experience the highest levels of luxury, personalization, privacy, and care. Serving as the primary liaison between homeowners, the Residential Association Board, ownership, hotel leadership, and corporate teams, you will balance owner advocacy with operational excellence while ensuring the long-term success and value of the residential asset. Your leadership will shape every aspect of the homeowner experience, from governance and financial performance to lifestyle programming, community engagement, and integrated service delivery. Possession of Community Association Manager (CAM) license is preferred.

Responsibilities

• Lead all residential operations while preserving the unique identity and service culture of the residential community.
• Serve as the trusted relationship leader for homeowners, the Residential Association Board, ownership representatives, and hotel leadership.
• Direct residential services including concierge, housekeeping, engineering, security, lifestyle programming, and owner services.
• Oversee operational performance, financial stewardship, budgeting, reserve funding, capital planning, and vendor management.
• Partner closely with hotel leaders to create seamless integration of shared facilities, amenities, and services while protecting homeowner interests.
• Champion exceptional homeowner experiences through personalized service, proactive communication, move-in support, and community engagement programming.
• Recruit, develop, mentor, and inspire high-performing teams focused on luxury residential hospitality.
• Ensure compliance with governance requirements, life safety standards, privacy protocols, and risk management practices while protecting the wellbeing of the community.

Requirements

• Exceptional relationship builder who inspires trust with homeowners, leadership teams, ownership representatives, and community stakeholders.
• Leadership experience within luxury residential operations, branded residences, luxury hospitality, private clubs, or mixed-use environments.
• Strong understanding of homeowner association governance, residential operations, and asset management principles.
• Strategic thinking combined with strong financial acumen, including budgeting, capital planning, and operational performance management.
• Lead with emotional intelligence, discretion, diplomacy, and an unwavering commitment to service excellence.
• Thrive in highly collaborative environments and excel at integrating cross-functional teams around shared goals.
• Skilled at balancing homeowner expectations with operational priorities while maintaining exceptional standards and experiences.
• Enjoy creating meaningful communities and memorable experiences through engagement, programming, and personalized service.

Benefits

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood

Pay

The salary range for this position is $120,000 - $130,000 annually. This position is also eligible for an annual incentive bonus. Actual compensation will be determined based on experience, qualifications, skills, and internal equity.