Director of Residences
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location
Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City.
Responsibilities
- Build meaningful relationships with residence owners, anticipating their needs and creating personalized, memorable experiences.
- Serve as the key liaison between the Hotel and Residences, ensuring seamless communication of events, services, and updates.
- Oversee the physical condition of the property, ensuring all public areas, back-of-house spaces, and amenities meet Four Seasons standards.
- Conduct routine inspections and ensure compliance with health, safety, and operational protocols.
- Lead and manage the residences team, including hiring, scheduling, training, coaching, and performance management.
- Ensure adherence to HOA agreements, property policies, and Four Seasons operating standards.
- Manage inventory, vendor relationships, and procurement of supplies and equipment.
- Develop and manage annual budgets, monitor financial performance, and control expenses.
- Coordinate smooth resident move-ins, move-outs, deliveries, and day-to-day service requests.
- Foster a professional, collaborative, and service-driven work environment.
Requirements
- Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
- 5–10 years of progressive leadership experience in luxury hotel operations or residential property management.
- Strong leadership and team development skills with a passion for service excellence.
- Solid understanding of luxury hospitality standards and residential operations.
- Excellent communication and interpersonal skills; fluency in English required.
Benefits
- Competitive salary, wages, and a comprehensive benefits package
- Excellent training and development opportunities
- Employee discount for stays at any Four Seasons worldwide
- Complimentary dry cleaning for employee uniforms
- Complimentary employee meals
- Access to on-site wellness facilities (property-specific benefit)
- Opportunities for career growth within Four Seasons
Schedule
- Full-time position
- Flexibility required, including mornings, evenings, weekends, and holidays based on operational needs