Director of Registration (Reg FT)

Employment Type: Regular Full-Time
Campus: North Campus
Remote Work Option: Fully In-Person (May be subject to change)

About the Role

This position is responsible for on-campus registration operations, including hiring, training, providing on-going professional development, scheduling, and providing quality assurance of the registration experience for students. This position will interface regularly with the Office of the Registrar, the Regional Directors of Academic Advising, Academic Affairs, and Student Affairs personnel. Strong written, verbal, and technology skills are required.

Requirements

• Master’s degree in management, information systems, student affairs, higher education administration, or a related field.
• Minimum of three years of experience.

Skills and Competencies

• Prior registration and student academic record experience.
• Experience with Microsoft Office and Student Information Systems.
• Strong leadership, supervisory, and organizational skills.
• Ability to understand, interpret, implement, and enforce policies and procedures.
• Strong verbal and written communication skills.
• Ability to interact with faculty, staff, students, and external constituents.
• Troubleshoot on behalf of students.
• Convey and implement expectations of good customer service to staff.
• Exercise staff oversight to ensure new operations plans, policies, and procedures are consistent with the overall goals and objectives of the college.
• Ensure departments are well informed of enrollment-related changes.

Responsibilities

• Investigates and resolves registration and student academic record problems.
• Evaluates and approves residency appeals and transcript errors.
• Assists in the development and enforcement of registration dates and deadlines.
• Reviews, evaluates, and awards transfer credits from colleges and universities to be posted to student transcripts.
• In collaboration with the Academic Discipline Deans and Regional Directors of Academic Advising, monitors course demand and waitlists.
• Supervises the graduation certification process, which includes conducting degree audits by evaluating student transcripts, GPA, and honors; notifies students of problems or deficiencies.
• Produces the official graduation certification lists.
• Processes special queries each semester to alert students who have failed courses or not satisfied pre-requisites.
• Reviews and manages processes associated with the student academic record, including but not limited to CLEP scores and credit-by-exam results for posting to student transcripts, academic forgiveness, medical withdrawals, course substitutions, and Pittsburgh Council on Higher Education (PCHE) cross-registration.
• Responsible for the development, enhancement, and utilization of appropriate technologies (i.e., student information system, texting solutions) in support of student retention and completion.
• Provides information to parents, students, and outside agencies according to college policy and the Family Educational Rights and Privacy Act (FERPA).
• Prepares and monitors the capital and operating budgets for the fiscal year.
• Performs other duties as required or as assigned.

Schedule

Standard College hours are Monday – Friday, 8:30 am – 4:30 pm; Additional hours, including evening and weekend hours, may be needed to meet the needs of the department.

Benefits

• Comprehensive Health Coverage: Access to an excellent health plan with a very low out-of-pocket expense network option.
• Generous Time Off: Enjoy a range of time-off benefits tailored to your position, along with a four-day workweek in the summer for an ideal work-life balance. These benefits vary and may include vacation, personal, sick, and holiday pay, as well as options like collegial coverage for faculty.
• Retirement Planning: Options include a 403(b) retirement plan with up to 10% employer match or a state-defined benefit pension.
• Financial Peace of Mind: Employer-paid benefits include group life insurance, short/long-term disability, and access to flexible spending accounts (FSAs).
• Wellness Support: Employee Assistance Program (EAP) available for confidential support, with resources to address personal and professional challenges.
• Educational Support: Take advantage of tuition waivers, tuition reimbursement, Public Service Loan Forgiveness (PSLF) eligibility, and a variety of professional development opportunities to grow your career.
• Exclusive Employee Perks & Rewards: Save on theme parks, sporting events, electronics, and more!
• Additional Advantages: Free employee parking to make your commute easier.

Current criminal record/child abuse clearances will be required if offered the position and to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check.