Director of Refugee and Mental Behavioral Health Services

About the role

You will lead our Twin Falls office — the refugee program, our general behavioral health services, the administrative side, compliance, and reporting. You will hire, train, and develop the people who serve our clients. You will be the face of One Love Agency in this valley.

Our Twin Falls team already includes therapists who came to this country as refugees themselves and now serve that same community. You will be leading people like that. It is a privilege, and we take it seriously.

If you carry a master's-level license, this role also comes with a therapy caseload — refugee and general population both. We would love that. We believe leaders should still sit with clients.

We are not looking for a caretaker. We are looking for a leader who knows this industry, looks at what is in front of them, and says I've got this — and then goes and does three things:

• Builds our client census, because there are families in this valley we are not reaching yet.
• Develops the staff, because the people already here can go further than they know.
• Takes care of our community partners, so that the trust they extend to us keeps growing.

Responsibilities

• The team. Recruiting, hiring, onboarding, coaching, and developing clinical and administrative staff. Training providers on notes, CDAs, treatment planning, and documentation that holds up.
• The office. Intake, scheduling, benefit verification, records, staffing coverage, caseload assignment. Clean workflow from the first phone call through billing.
• Compliance and reporting. IDAPA standards, Magellan and payer requirements, documentation integrity, audit readiness. Internal and payer reporting delivered on time, without being asked twice.
• Growth. Building census across refugee and general behavioral health services — opening referral doors, strengthening the ones already open, and making sure the families who need us can find us.
• The relationships. With clients and families directly, and with every referral partner in this community.
• Direct service, if you are licensed at the master's level.

Qualifications

• Bachelor's in social work, psychology, counseling, human services, or a related field is a real asset.
• A master's with Idaho licensure (LCSW, LMSW, LCPC, LPC, LMFT) opens the clinical side of this role.
• Real experience in mental and behavioral health — you have done this work, not just read about it.
• A working read on this industry — you understand how referrals, payers, authorizations, and census actually move, and you can see where the opportunity is before someone points at it.
• Standing in this community — you are known and respected in the Twin Falls area's refugee and behavioral health circles, and people pick up when you call.
• Genuine heart for refugee families and an understanding of what it takes to serve them well.
• The backbone for compliance — you can hold a standard and still keep the relationship.
• A leader's instinct — you develop people rather than just manage them.
• Bilingual or multilingual ability — a real gift in this role, though not required.
• Must pass a criminal history background check per Idaho requirements.
• Valid driver's license and reliable transportation.

Schedule

• Full-time, on-site in Twin Falls
• Monday through Friday

Pay

Competitive wage based on your education, licensure, and experience.

Benefits

Benefits available.

This response is AI-generated, for reference only.