Director of Recreation

Managing Recreation Operations

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Demonstrates knowledge of job-relevant issues, products, systems, and processes.

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Schedules events, programs, and activities, as well as the work of others.

Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Develops specific goals and plans to prioritize, organize, and accomplish your work.

Manages outside vendors including water sports and scuba.

Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs.

Develops and manages the children's program (e.g., coordinates activities, purchases equipment and supplies etc.).

Manages group activities including sand painting, bon fires, and team building events.

Manages pool and beach areas, including overall maintenance, daily upkeep and cleanliness, and the operation of cabana units.

Providing and Ensuring Exceptional Customer Service

Serves as a role model to demonstrate appropriate behaviors.

Provides services that are above and beyond for customer satisfaction and retention.

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Conducting Human Resources Activities

Oversees all Human Resources activities in the Recreation Department.

Oversees employee satisfaction and guest satisfaction results, and ensures corrective action is taken when needed.

Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.

Participates in the performance appraisal system process, giving feedback when needed.

Captures and implements new ideas and suggestions for improvement.

Coordinates all training activities for employees in department.

Encourages and builds mutual trust, respect, and cooperation among team members.

Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.