Director of Quality/Operations Management

About the role

We are seeking a Director of Quality for a Direct Hire position to lead organization-wide quality improvement, patient safety, population health, and regulatory compliance initiatives. This leader will partner with executive and medical leadership to drive data-informed strategies that improve outcomes, enhance the patient experience, and advance value-based performance. Location: Los Angeles, CA (Watts).

Responsibilities

• Lead Quality Improvement (QI) / Performance Improvement (PI) programs aligned with HRSA, FTCA, Joint Commission, NCQA, and other requirements
• Build and monitor quality work plans, goals, dashboards, and performance metrics
• Analyze clinical/operational data to identify trends and improvement opportunities
• Report on key measures (UDS, HEDIS, value-based care, patient satisfaction, population health outcomes)
• Facilitate quality committees, peer review, root cause analyses, and improvement projects
• Partner with clinical leaders to implement evidence-based practices and workflow improvements
• Drive value-based care strategy (care gap closure, risk stratification, health plan quality relationships, CMS Star Ratings)
• Oversee quality reporting, scorecards, and data integrity; collaborate with IT/EHR teams to improve reporting/documentation
• Support audits, surveys, accreditation readiness, and regulatory compliance (HRSA, OSHA, HIPAA, federal/state)
• Support risk management activities (incident reporting, investigations, trending events/complaints, corrective action plans)
• Lead, develop, and retain a high-performing team; promote a culture of continuous improvement

Requirements

• Bachelor’s degree required; Master’s preferred (MPH, MHA)
• 5+ years in clinical quality, population health, and/or value-based care operations
• 2+ years of people leadership experience
• Strongly preferred: FQHC/community health center, managed care, or ambulatory healthcare experience
• Preferred knowledge: HRSA, FTCA, UDS, HEDIS, CMS Star Ratings, healthcare quality metrics
• Strong analytics skills (EHR reporting, BI platforms, population health tools)
• Proficient with MS Office and healthcare reporting systems/EHR platforms

Pay

$122,000 - $144,000/year DOE

Schedule

Full-time | 40 hrs/week