Director of Quality, Jackson Memorial Hospital, Full Time, Days

Jackson Memorial Hospital, located in the heart of Miami, is the flagship hospital of Jackson Health System and a world-class academic medical center with 1,500 licensed beds. As a tertiary teaching hospital, it provides nearly every medical specialty and is renowned for medical breakthroughs and community care.

About the role

The Director of Quality provides strategic leadership and oversight for quality improvement and patient safety initiatives across the organization. This role serves as a key advisor to clinical and operational leadership, ensuring continuous readiness, compliance with regulatory requirements, and excellence in healthcare delivery.

Responsibilities

• Quality & Patient Safety Leadership
  • Implement and monitor enterprise-wide quality improvement programs, ensuring adherence to industry standards and regulatory requirements.
  • Serve as a consultative resource to all levels of staff, fostering a culture of accountability and excellence in care.
  • Track, trend, interpret, and share outcomes data with clinical leadership to drive strategic decision-making.
  • Provide leadership for continuous performance improvement, maintaining alignment with national, state, and local quality measures.
• Regulatory & Compliance Readiness
  • Oversee compliance with CMS, AHCA, and other regulatory bodies, ensuring survey preparedness and adherence to quality standards.
  • Lead efforts in formulating responses to regulatory inquiries and third-party payor reviews.
  • Maintain up-to-date policies and procedures to support accreditation, licensing, and compliance requirements.
• Process Improvement & Performance Management
  • Facilitate and support interdisciplinary process improvement teams, ensuring structured and effective execution of quality initiatives.
  • Oversee clinical performance improvement strategies, ensuring facility-wide integration and alignment with healthcare system objectives.
  • Ensure results-driven performance improvement initiatives are embedded into operational workflows.
• Stakeholder Engagement & Leadership Support
  • Serve as a trusted advisor to staff and leadership, providing guidance on business plans that enhance quality of care.
  • Actively participate in clinical staff and committee meetings, ensuring alignment with strategic goals.
  • Manage the Medical Peer Review process for designated facilities, ensuring timely and effective execution.
• Data Analytics & Reporting
  • Develop standardized reports on quality outcomes, delivering insights to leadership teams.
  • Collect data concurrently and retrospectively, ensuring accurate tracking of performance metrics.
• Perform other related job duties as assigned.

Requirements

• Bachelor's degree in a related healthcare field is required. Master's degree is preferred.
• Generally requires 5 to 7 years of related experience.
• Management experience is strongly preferred.
• Valid license or certification is required as needed, based on the job or specialty.

Skills

• General Competencies:
  • Ability to analyze, organize, and prioritize work accurately while meeting multiple deadlines.
  • Ability to communicate effectively in both oral and written form.
  • Ability to handle difficult and stressful situations with critical thinking and professional composure.
  • Ability to understand and follow instructions.
  • Ability to exercise sound and independent judgment.
  • Knowledge and skill in use of job-appropriate technology and software applications.
• Management Competencies:
  • Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
  • Skill in monitoring/assessing performance to make improvements or take corrective action.
  • Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Ability to plan, implement, and evaluate programs.
  • Ability to establish goals and objectives.
  • Ability to recognize, analyze, and solve a variety of problems.

Schedule

Full-Time, Days