Director of Quality Control

Key Responsibilities

• Implement, maintain, and continuously improve the Corporate Quality Management System (QMS).
• Establish company-wide quality policies, procedures, inspection requirements, testing requirements, and documentation standards.
• Standardize Inspection and Test Plans (ITPs), Non-Conformance Reports (NCRs), Corrective Action Reports (CARs), quality audits, and turnover documentation processes.
• Lead and manage the QC department, including QC Managers, Coordinators, and project quality personnel.
• Recruit, mentor, train, and develop quality personnel to ensure technical competency and consistent execution of company quality standards.
• Develop staffing plans, succession planning strategies, and organizational structures to support current and future business operations.
• Provide corporate governance and oversight of project-level QC programs across all operating regions.
• Conduct strategic quality assessments, audits, and performance reviews to evaluate program effectiveness and compliance with company standards.
• Establish quality standards supporting mission-critical electrical infrastructure, including power distribution systems, critical environments, commissioning readiness, and client turnover requirements.
• Govern QC requirements for Level 2 and Level 3 commissioning activities, including installation verification, inspection readiness, testing documentation, punch management, and turnover deliverables.
• Ensure project QC teams support client-led Level 4 and Level 5 commissioning activities by verifying prerequisite inspections, documentation, testing records, system readiness, and corrective action closure.
• Collaborate with the Director of Commissioning to align Level 2 and Level 3 QC deliverables with client Level 4 and Level 5 commissioning milestones, energization readiness, integrated systems testing, and final turnover requirements.
• Provide corporate oversight to ensure mission-critical commissioning support activities are properly documented within CxAlloy, Procore, ACC, and other client-required platforms.
• Establish quality governance processes that support mission-critical startup activities, functional performance testing, integrated systems testing (IST), and client acceptance requirements.
• Collaborate with Operations leadership to ensure quality requirements are integrated into planning, procurement, prefabrication, construction, commissioning, and turnover activities.
• Collaborate with the Director of EHS to ensure quality initiatives support safe work practices, regulatory compliance, and operational excellence.
• Review significant quality events, client concerns, audit findings, root-cause analyses, and corrective action programs to ensure effective resolution and continuous improvement.
• Establish and maintain company-wide quality performance metrics, including rework rates, NCR trends, client audit findings, commissioning acceptance performance, turnover quality indicators, and system acceptance rates.
• Develop executive-level reporting tools, dashboards, and performance metrics to provide visibility into organizational quality performance.
• Support Business Development and Preconstruction teams by defining quality-related deliverables, staffing requirements, client commitments, and operational capabilities during project pursuits.
• Represent Hays Electrical Services during client audits, executive reviews, strategic meetings, witness testing events, and quality-related discussions.
• Benchmark company quality programs against industry best practices, mission-critical client standards, and hyperscale data center requirements to maintain a position of technical leadership within the market.
• Drive continuous improvement initiatives focused on reducing defects, improving execution quality, strengthening documentation integrity, improving commissioning readiness, and enhancing client satisfaction.
• Maintain a visible leadership presence through periodic project visits to reinforce company standards, support quality personnel, evaluate program effectiveness, and engage with project leadership teams.

Education & Qualifications

• Minimum of 10 years of progressively responsible experience in electrical construction, quality control, commissioning support, or mission-critical project delivery.
• Minimum of 5 years of leadership experience managing QC personnel, quality programs, or corporate quality initiatives.
• Strong working knowledge of NEC, NFPA, NEMA, ANSI/NETA, and electrical construction quality requirements.
• Demonstrated experience developing, implementing, and managing Quality Management Systems (QMS).
• Experience supporting mission-critical, data center, industrial, or large-scale commercial construction projects.
• Ability to read and interpret electrical drawings, one-line diagrams, specifications, submittals, testing reports, commissioning documentation, and turnover packages.
• Strong leadership, communication, organizational, analytical, and problem-solving skills.
• Proficiency with CxAlloy, Procore, ACC, Bluebeam, and Microsoft Office Suite.
• Bachelor's degree in Electrical Engineering, Construction Management, Engineering Technology, or related technical field (preferred).
• ASQ Certified Quality Engineer (CQE) (preferred).
• ASQ Certified Quality Manager (CQM/OE) (preferred).
• ISO 9001 Lead Auditor (preferred).
• Six Sigma Green Belt or Black Belt (preferred).
• CQM-C (USACE) (preferred).
• Previous experience supporting hyperscale data center construction, commissioning, and client turnover activities (preferred).