Director of Quality and Accreditation

About the role

Park Royal Behavioral Health is seeking a dynamic and experienced Director of Quality and Accreditation to lead the facility’s efforts in ensuring the highest standards of patient care and safety. This leadership role oversees regulatory compliance, quality assurance programs, and continuous improvement initiatives across all clinical and operational areas. The Director guides the development and implementation of quality protocols, manages accreditation processes, and leads the Quality Assurance and Process Improvement (QAPI) program. The ideal candidate is a proactive, strategic thinker with a strong commitment to excellence in care delivery and regulatory readiness.

Responsibilities

• Lead and monitor day-to-day regulatory readiness, patient safety, and service excellence across the facility.
• QAPI program oversight and management: follow and develop processes for identification, collection, and analysis of quality performance data; utilize collected data to deliver continuously improving services; conduct annual preparation and evaluation of the facility QAPI Program.
• Complete process improvement projects and incorporate results into patient care improvements.
• Submit quality scorecard data to Acadia corporate office as requested.
• Coordinate the abstraction of clinical data according to Joint Commission specifications and data entry via vendor database for Inpatient Psychiatric Core Measures (e.g., national quality measures such as HBIPS).
• Identify key aspects of care and relevant indicators; evaluate data using formal and informal feedback from consumers and collateral sources to improve management strategies and service delivery practices.
• Lead/coordinate data collection and analysis from all departments within the facility.
• Prepare and present program data trends and action plans to the monthly Quality Council and quarterly to the Medical Executive Committee and the Governing Board.
• Implement sustainable survey preparation and ongoing monitoring processes, including facility-wide auditing and early-issue identification, to maximize achievement of zero- or standard-level survey outcomes.
• Collaborate with other departments to sustainably implement best-practices in regulatory/accreditation compliance as evidenced by measurable results with regard to survey outcomes, patient safety metrics, patient experience results, HBIPS, etc.
• Develop and maintain proficiency in regulatory planning strategy for all standards for all relevant regulatory and accrediting bodies at the local, state, and federal level.
• Develop and maintain proficiency in the functionality and auditing within electronic platforms such as electronic patient observations and the electronic medical record, as applicable.
• Lead Root-Cause Analyses and conduct timely and regular evaluation of serious incidents, complaints, grievances and related investigations to identify events, trends and patterns that may affect client health, safety and/or treatment efficacy; submit committee evaluation findings and recommendations to agency management for corrective action; analyze implemented actions, outcomes, and trends over time.
• Develop corrective action plans for the resolution of areas of regulatory vulnerability or those which could compromise patient safety in collaboration with other facility leaders.
• Ensure proper reporting of violations or potential violations to duly authorized enforcement agencies as appropriate and/or required; ensure proper reporting of incidents and adverse clinical outcomes to duly authorized enforcement or regulatory agencies as appropriate and/or required.
• In conjunction with assigned corporate Division Quality Director, initiate and lead communications with regulatory agencies as appropriate.
• Develop sustainable performance improvement practices through analysis of data and prioritization of efforts to improve survey readiness and consistency of care delivery using expected best-practices.
• Ensure multidisciplinary ownership of best-practices in self-monitoring, auditing, and process improvement, escalating opportunities for improved engagement to the facility CEO as appropriate.
• Ensure strategic and operational implementation of regulatory requirements, guidelines, and standards of federal, state, and local licensing agencies, accrediting and certifying organizations.
• Collaborate with Division and Corporate entities and external parties to ensure strategic quality and patient safety initiatives are fully executed at the facility level; facilitate effective communication with facility and division leadership regarding key clinical performance improvement activities and initiatives.
• Serve as a technical advisor, educator and internal consultant to all hospital management, staff, and physicians on the use of performance improvement tools and techniques, analytical techniques, and statistical applications.
• Ensure facility compliance with policies and applicable standards as required by regulatory/accrediting bodies.
• Act as facility leader and subject matter expert on high reliability principles and strategies to achieve zero harm.
• Assess clinical program fidelity and identify root-causes for gaps/lapses in fidelity to Acadia standards; support other departments in developing and implementing remediation and improvement plans to achieve fidelity to Acadia’s expected practices, including all elements of treatment program implementation.
• Develop, review, and educate on internal clinical procedures and appropriate use of outcome evaluation tools and the associated results—including patient experience data and other quality scorecard metrics—to ensure continuous quality improvement and ongoing compliance with federal, state, and third-party regulatory requirements.
• Translate standards, requirements, and policies into terms or processes meaningful to the facility.
• Serve as a visible, engaged, and dynamic member of the facility leadership team; chair the monthly Quality Council; complete safety rounds, participate in leadership rounding, and submit results/corrective actions to Acadia corporate office.
• Review incident/safety concerns with the leadership team to identify systemic issues and facilitate the development of corrective actions; lead and facilitate Root Cause Analyses into all serious and/or sentinel events.
• Invest in the facility staff through engagement in hiring, development, training, performance management, and communication to ensure effective and efficient operations.
• Oversee the Culture of Safety Survey and follow-up action planning and sustainment processes.
• Identify problems or potential problems to prevent risks to patients and staff; propose corrective steps including changes in policies/procedures, staffing and assignment changes, additional education or training for staff, addition or deletion of services.

Qualifications

• Bachelor’s Degree in Human Services or nursing required; Master’s degree in behavioral health/risk discipline, Registered Nurse preferred.
• Two or more years of experience in a Quality, Clinical, or PI role required; one or more years of management experience preferred.
• Experience with CARF, DEA, Joint Commission, or CMS surveys, as required by service line(s) supported.
• Current licensure appropriate for the degree held required.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility); first aid may be required based on state or facility.

Benefits

• Medical, Dental, and Vision Insurance coverage
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Company-paid Basic Life & AD&D insurance
• Disability benefits
• 401(k) Retirement Plan with a company match
• Employee Assistance Program (EAP) and Employee Discount Program
• Paid Holidays for work-life balance
• Paid Time Off (PTO)
• Tuition Reimbursement opportunities for career advancement