Director of Provider Success & Clinical Operations

Provider Coaching & Development

Review provider-level data and KPIs to identify coaching and training opportunities. Translate data into clear, actionable development plans. Build personalized development plans based on experience level, performance data, and observed opportunities. Coach providers across all Annie Aesthetic clinic locations.

Training Strategy & Coordination

Design and manage a scalable provider education and training process across the platform. Partner with AST and clinic teams to ensure trainings support clinical excellence, practical application, and clinic performance through ongoing reinforcement, coaching, and measurement. Ensure trainings are practical, tied to business goals, and followed by reinforcement, coaching, and measurement.

Provider Community & Best-Practice Sharing

Build a connected Annie provider community across locations, brands, and geographies, creating forums for providers to share best practices, case studies, and lessons learned. Identify high-performing providers and amplify their strengths across the organization, fostering a culture of continuous learning, clinical excellence, and shared success. Support provider engagement, retention, and career development by building a strong provider community that encourages collaboration, shared learning, and connection across AST clinics — so providers feel invested in and part of something larger than their individual clinic.

New Provider Ramping & Recruiting

Build and own a structured new provider ramping pathway, including shadowing, mentorship, trainings, and ramp milestones. Partner with Talent Acquisition on provider recruiting and candidate evaluations.

Ideal Profile

• 4+ years as a medical aesthetics provider, including hands-on injecting experience (RN, NP, or PA preferred)
• 4+ years in a clinical operations role with demonstrated people leadership and project execution — ideally spanning provider training, coaching, onboarding, or clinical education
• Strong understanding of injectables, lasers, skin health, treatment planning, consultation dynamics, and client experience
• Comfort using performance data to diagnose opportunities and build practical, personalized development plans
• The ability to give direct, kind, actionable feedback across all provider skill levels
• Excellent project management skills — able to coordinate trainings across many clinics, vendors, and stakeholders
• A builder mindset, with the ability to create structure, community, and shared standards where they do not yet exist
• Comfortable traveling regularly to Annie clinic locations for coaching, trainings, and relationship-building; travel is expected roughly 50% of the time