Director of Provider Onboarding

Back to jobs New Director of Provider Onboarding New York, NY About Us Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. We're building a new system from the ground up. Our mission is to improve people’s health by making it easy to live a healthy lifestyle. Nourish is the country's largest dietitian-led metabolic health clinic. We’re an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. Founded four years ago, we've completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. In 2026 we raised a $100M Series C, bringing total funding to $215M. The round was led by Menlo Ventures, with participation from Thrive Capital, Index Ventures, J.P. Morgan Growth Equity Partners, Maverick Ventures, Y Combinator, BoxGroup, Atomico, Daybreak, and Operator Partners. Learn more about our Series C here: Nourish Blog, Bloomberg, Fierce Healthcare, Digital Native, The Pulse Podcast. This is not a job for everyone. We hold an extremely high bar because we believe talent density is our biggest competitive advantage. We're looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego. Our work is important, but we are not self-important. We do this because we’re solving one of the hardest problems in the world, and the problem matters. If that's you, we disproportionately reward it. About The Role Nourish's growth depends on supply of our provider, and every provider who joins us passes through our onboarding funnel. Provider Onboarding owns activation, focused on taking a dietitian, medical provider, or therapist from signed offer to confidently seeing their first patient. This team sets the stage for a successful provider start, and if done right, a provider starts fast, stays longer, and performs better. As Director of Provider Onboarding, you'll own that function end-to-end, across the team, the operating model, and the systems behind it. This is a rare opportunity to optimize an existing team already onboarding providers at scale (RDs), while creating the 0>1 onboarding approach for new providers. On the RD side, activation has held around flat all year with minimal movement, and needs further investment and focus to structurally change the rate at which providers successfully start. At the same time, you'll build the 0→1 onboarding motion for Nourish Medical and Therapy as we expand beyond dietitians into a full virtual metabolic health clinic. You'll manage and grow a team of Provider Onboarding Associates, and partner closely with Provider Recruiting upstream, and Provider Strategy and Provider Enablement downstream, and Credentialing, People, and Product throughout. This person will report into our Senior Director of Clinical Operations. This role is full-time and open to NYC-based candidates only (expectation to work in-person 3-4 days per week, with some remote flexibility). Our office is located in Gramercy. Key Responsibilities Own provider activation across every provider type: Diagnose where providers stall between signed offer and first patient, and build the system and processes to ensure successful improvement of metrics over timeBuild and develop the onboarding team: Hiring and ramping new associates as the team scales, and establishing the performance expectations, coaching cadence, and accountability structure that raise the bar for everyoneDesign the operating model and systems: Use our CRM, sequencing, and LMS tooling to automate low-value touchpointsStand up onboarding for new provider types: Build the Medical and Therapy motions from scratch and deciding what's shared infrastructure versus provider-type specificOwn the capacity and ROI model: Build headcount and investment plans to drive further activation improvements in 2027 and beyondPartner cross-functionally: Across product, recruiting, and ongoing provider strategy, you’ll ensure there are thoughtful handoffs and great product to drive an overarching provider experience that increases overall supply and drives NPS We’d Love To Hear From You If You have 8+ years of experience, ideally in a marketplace, provider network, or high-growth startup environmentYou've owned a critical funnel metric end-to-end, and now what it takes to structurally improve key funnel metricsYou've built and led a front-line operations team, building performance management structure and holding people accountable to targetsYou have strong instincts for systems and automation, knowing which human touchpoints to replace with AI automation, and which ones to protect to maintain a delightful provider experienceYou're comfortable in the numbers, from cohort analysis to caseload modeling to building the ROI case for your own headcountYou hold a high bar for the provider experience and want to help Nourish be the best place for providers to workYou're energized by ambiguity, moving through roadblocks and challenges to get to a final approach that achieves outcomes More Information The Nourish Bar Our Values Why Nourish Exists How We Work Comp Philosophy Benefits Create a Job Alert Interested in building your career at Nourish? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name* Last Name* Preferred First Name* Email* Phone Country* Phone* Location (City)* Resume/CV* Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf Cover Letter Attach Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn Profile* Will you require visa sponsorship (now or in the future) for continued employment?* Select... Where did you hear about this job? If you were referred by a Nourisher, please provide their name.* Are you located in NYC and seeking an in-person role?* Select... How many people have you directly managed, and what was the largest team you led? Have you owned a conversion, activation, or onboarding metric as your primary measure of success? If so, briefly describe it and what it went from and to.